How to Delete Your Account + 6 Alternatives to Finding the Best Care for Your Family

Nanny telling a story to two children in bed

As you may know, finding trustworthy help on could take some time and effort. So whether you’ve successfully found the best care for your family and don’t need your membership anymore, or you didn’t find any relevant matches and are ready to delete your account, we are here to help you through the process.


Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can read more about how this works at

What is covered in this article

Let us jump right in and look at how easy it is to delete your account. 


How to delete your account: quick and easy

Here’s a quick summary of instructions to delete your account.

  1. From your PC or Mac computer, log into your account.
  2. Click on the Account Info & Settings icon that you’ll find on the top-left corner of the Menu.
  3. Under Membership Information, click on Close Account.
  4. From the drop-down menu, select the reason for closure that best describes your situation and click on Continue.


Detailed instructions for deleting your account

In this section of the tutorial, you can find step-by-step instructions to guide you through the process of deleting your account. 


Step 1 homepage with Log In highlighted

Go to from your desktop computer and click on Log in.


Step 2 

Enter Username and password on to Log In

Enter your Username and Password and click on Log In to continue.


Step 3 

Dashboard with Account Menu options highlighted

Click on the Menu option on the top-left section of the My Account page to open up all other account options.


Step 4

Settings icon highlighted

Click on the rotating Account Info & Settings icon to access all your account information.


Step 5 

Account Info & Settings page with Close Account highlighted

Under the Membership Information section, click on Close Account.


Step 6 

Select reason from drop-down menu

Select the reason for your account closure from the drop-down menu. Add any Additional Comments (if any) and click on Submit.

Once you’ve submitted your request to close your account, you will receive an email from confirming that your request has been accepted. You’re all done! Once this email is received, your account has been closed.


How to downgrade your account

When you upgrade from the Basic to the Premium plan on, it is important to note the duration (1 month, 3 months, 12 months) that you had signed up for. Since has an auto-renewal system, you could get charged for the next time period if you don’t cancel your subscription on time.

Here’s how you can downgrade your account:

  1. Log in to your account with your Username and Password.
  2. At the top-left section of the My Accounts page, click on the rotating Account Settings & Info icon.
  3. In the Membership Information section of your account, select Cancel to move back to the Basic plan so that you do not get charged the next month. 


Upgrading or canceling your subscription on can only be done when you log in from your desktop. This feature is not available on the App.


Use a virtual assistant like Alexa, Siri, Cortana, or Google to set a reminder for yourself to cancel your subscription.


Alternatives to that you can use

If didn’t work out for you, then you can check out some other great alternatives below to find the best care for your family.


1. Sittercity

Best for: Finding sitters who have experience dealing with people with ADHD, autism, diabetes, epilepsy, and
other conditions

Membership: Free | $35 (1 month) | $49 (3 months) | $98 (12 months)

Sittercity is a platform for caregivers and families to find each other. To get approved on Sittercity, nannies go through an extensive background check and families can rest assured of their safety as they have several screening tools in place, such as secure messaging, Sitter ID authentication, and running applicants through Family Watchdog.


2. Sitter

Best for: Sitter Pro Business Management Tool for agencies to track business performance and growth, and manage the quality of care

Membership: Free | $10 (1 month) | $100 (12 months) 

Sitter is a marketplace connecting local nanny agencies, pet sitters, senior care providers, and tutors with families looking for care in their household. Since the local agencies have their background checks already in place, families do not have to worry about the safety of the caregivers they find on the platform.


3. Au Pair

Best for: Families looking for live-in care

Membership: Fee varies by country | $450 family match fee | Fee agreed on by both parties

Au Pair is an international program that allows caregivers from 60 countries to apply for a J-1 visitor exchange visa. This allows them to live with an American family for a minimum of 12 months whilst caring for their children. Although this is a more expensive alternative to traditional nannies or babysitters, families who are looking for childcare, a cultural experience, and education for their children opt for such care.


4. UrbanSitter

Best for: Scheduling short, last-minute engagements, like story time or yoga

Membership: $34.95 (1 month) | $64.95 (3 months) | $124.95 (12 months)

UrbanSitter provides solutions for every type of care required in your household, whether you need a babysitter, nanny, tutor, virtual babysitter, pet sitter, or elderly care professional.


5. Sitly

Best for: Finding babysitters with experience and references

Membership: $39 (1 month) | $87 (3 months) 

Sitly is an online marketplace that enables parents to find nannies and babysitters for their family. Because Sitly doesn’t perform any background checks, it is the responsibility of the parent to interview and ask for references to find the best fit for their family.


6. Helpr

Best for: Getting a sitter within 3 hours’ notice

Membership: No membership fee

Helpr provides high-quality, affordable backup care to working parents when their primary care becomes unavailable. Employers can sign up on Helpr to offer care benefit packages to their employees. This allows them to get in-home care for adults and children, while saving up to 60% on hourly care costs compared to traditional models.


We hope you found this tutorial on deleting useful, and were able to find some other alternatives to the service. We also have a larger list of other caregivers’ websites to look at that can take you a step closer to finding the best care for your family.

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