Geek Squad is Best Buy's dedicated technical support team. They offer installation, setup, repair, and support services for all sorts of electronic devices... in some cases, even if they weren't bought at Best Buy! They also offer enhanced warranty and protection policies for some Best Buy purchases.
How Geek Squad works depends on the service that you request. In some cases, they will repair or set up your equipment in-store. In other cases, they will come to your house and deliver, install, and set up your items. And in some cases, you can simply contact them by phone or email for a bit of technology troubleshooting.
Geek Squad's pricing depends on the kind of service you're requesting from them, and where they're doing it (in-store, remotely, at your house, etc.). Here is a sample table of their rates from January 2011. To get a quote for your specific issue, you can chat with an agent online or call them at 1-800-433-5778.
This will depend largely on your priorities and available resources. For example, if you simply want to have something that you bought from Best Buy work right out of the box, and don't have the muscle or technical know-how to do it yourself (or know anyone reliable who does), then relying on Geek Squad may be worth it for you.
For some items that you buy from Best Buy, you can also buy an extended warranty and protection plan that covers repairs or, in some cases, replacement. If you don't want your plan for an item anymore, your best bet is to chat with a Geek Squad representative online, or call them at 1-800-433-5778.
That's a bit of information about Geek Squad from Best Buy!
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