How to Cancel Your Account

Last updated: February 29, 2016 - 5:42pm EST

Are you just not getting what you need from  Are you thinking that it's time to head down a different road and perhaps try one of our alternatives?  If so, and you have a subscription to the Wall Street Journal, here's how to end it.

To cancel your account:

In order to cancel your Wall Street Journal account, you must call the Wall Street Journal's customer service department.  They can be reached at 1-800-JOURNAL (568-7625).  You cannot cancel your account on the website, nor can you cancel it by sending a letter or email to the Wall Street Journal.

Can I receive a refund if I cancel the Wall Street Journal?

Whether or not you can receive a refund for your Wall Street Journal (Online) subscription depends on your selected billing interval, and how close to your next billing date you cancel.  Monthly and quarterly subscriptions are not eligible for refunds, and semi-annual or annual subscriptions are subject to conditions.

Monthly and quarterly subscriptions

Subscriptions billed monthly or every 3 months can be cancelled at any time.  You cannot receive a refund for them, but you will retain access to subscriber content on until your next billing date.

Semi-annual and annual subscriptions

If you cancel a subscription billed every 6 or 12 months, you will receive a refund for the remaining full months of your subscription, but you will immediately lose access to all subscriber content on  The exception is if you cancel within 30 days of your next billing period; in this case, you will retain access to subscriber content on until your next billing period, but you will not receive a refund.


That's how to cancel your Wall Street Journal account and subscription if you need to, and what happens when you do!

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