How to Contact AliExpress Customer Service

Hopefully, our tutorials in this course will help you sail smoothly through ordering and receiving items from AliExpress.  In the event that something does go wrong, though, this tutorial will show you how you can get in touch with AliExpress customer service.

To contact AliExpress support, you can use the help section to open an instant message chat with a support agent about a particular issue that you're having, or you can use the complaint section to file a grievance against a seller on AliExpress whom you do not feel is following the website's rules.

To contact AliExpress customer service:

  1. Go to www.aliexpress.com in your web browser and log in.

  2. Scroll to the bottom of the screen, and under "AliExpress Information", click Customer Support.

  3. Start by clicking the general category that your question most relates to, at the top.  Then, move your mouse cursor over one of the sub-categories on the left, and then click one of the questions on the right.  This will bring up a suggested help tip or link to point you in the right direction. 



    If this doesn't solve your problem, the Online Service button should now be available; click it.

  4. A chat window will open, where you can talk with an AliExpress customer service representative. 



    Click in the box at the bottom and type in what you want to say; you can also click Send Picture to browse your computer for an image that you want to send along with your message (this may be useful in helping the agent visualize the issue that you're having).  When you're ready to send your message, click Send.

    When you have sufficiently resolved your problem, click the End Service button.

To file a complaint against an AliExpress seller:

  1. Go to www.aliexpress.com in your web browser and log in.

  2. Move your mouse cursor over the Help menu at the very top of the screen, and select Submit a Complaint from the drop-down menu.  Then click the Submit a Complaint button on the next screen.

  3. A new tab or window should open in your browser.  When it does, click Submit a Complaint below the type of complaint that you wish to make.

  4. Each type of complaint has a different form to fill out, but most contain similar elements (e.g. outlining the complaint, identifying the seller or offending product, writing details, adding pictures as evidence, supplying your contact information, and so on). 



    When you are done filling out the form, click the check box at the bottom to say that you understand the rules of making a complaint (i.e. you are doing so in good faith), and click the Submit a Complaint button.

Alright!  Now you know how to get in contact with AliExpress customer service if you ever run into a problem, whether it's a general one or with regard to a specific seller!

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