Need a bit of extra help using Kickstarter? If you need to learn how to do something or fix a problem that isn’t covered in our course (or in Kickstarter’s Help Centre), here’s what to do if you want to get in touch with Kickstarter’s customer service department:
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Open your web browser, go to www.kickstarter.com, and log in.
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Scroll to the bottom of the screen, and under the “Help” category, click Support.
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Click one of the major categories underneath “My Stuff” or “General Questions”. This will open a box below with sub-categories; click on the one that most pertains to what you want to know. Depending on what you click, another box may open to the right with sub-sub-categories; again, click the one that best describes the issue that you’re having.
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Kickstarter will give you a possible solution below the sub-category box(es). If you still need help beyond this, click the Open a Support Ticket button.
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Once the support ticket is open, click in the box labelled “Subject” and type in a brief overview of the issue that you’re having. Then, click in the box labelled “Details” and provide a specific description of the exact problem that you’re having. When you’re ready, click Submit Ticket.
Check your messages inbox (click Me in the top-right corner and select Messages) or your email inbox for a reply, and see what Kickstarter can do to help you!
How to email Kickstarter
You may be able to reach Kickstarter by email at [email protected].
That’s how to reach Kickstarter’s customer service team if you need their help!
