Getting in Touch with Kickstarter’s Customer Service Team

Need a bit of extra help using Kickstarter?  If you need to learn how to do something or fix a problem that isn’t covered in our course (or in Kickstarter’s Help Centre), here’s what to do if you want to get in touch with Kickstarter’s customer service department:

  1. Open your web browser, go to, and log in.

  2. Scroll to the bottom of the screen, and under the “Help” category, click Support.

    Link to Kickstarter customer support

  3. Click one of the major categories underneath “My Stuff” or “General Questions”.  This will open a box below with sub-categories; click on the one that most pertains to what you want to know.  Depending on what you click, another box may open to the right with sub-sub-categories; again, click the one that best describes the issue that you’re having.

    Select your Kickstarter customer support issue

  4. Kickstarter will give you a possible solution below the sub-category box(es).  If you still need help beyond this, click the Open a Support Ticket button.

    Open a Kickstarter customer support ticket

  5. Once the support ticket is open, click in the box labelled “Subject” and type in a brief overview of the issue that you’re having.  Then, click in the box labelled “Details” and provide a specific description of the exact problem that you’re having.  When you’re ready, click Submit Ticket.

    Send a Kickstarter customer support ticket
    Check your messages inbox (click Me in the top-right corner and select Messages) or your email inbox for a reply, and see what Kickstarter can do to help you!

How to email Kickstarter

You may be able to reach Kickstarter by email at [email protected].


That’s how to reach Kickstarter’s customer service team if you need their help!