How to Contact LinkedIn

Last updated: May 12, 2017 - 11:54am EDT

It may so happen that you encounter a problem while using LinkedIn, and nothing that you find in LinkedIn's help center is any use in resolving it. In that case, you can try contacting LinkedIn's customer service team directly.  Here's how to do it.

To contact LinkedIn customer service

  1. Go to www.linkedin.com in your web browser and log in.

  2. Click on the Me menu in the top-right corner, and click Help Center.

    Access LinkedIn Help Center

  3. Try searching for a help topic for your current issue by clicking in the search bar and typing keywords related to your problem. Or, alternately, just click any help topic listed that is related to your problems.

    LinkedIn Help Center main page

  4. If you don't find a topic that helps you, you may want to try to contact LinkedIn directly. In many cases, the website makes it diffficult for you to actually contact them, because they would rather you try to solve the problem yourself. However, if you can't seem to do that, or still need help, from the Help Center, click on any help page topic, scroll to the bottom of the page, and then click Contact Us on the bottom menu bar.

    Contact Us button

    NOTE: You cannot do this from the main Help Center page. You have to navigate to another page in an attempt to solve your own problem. On the main Help Center page, the space where the Contact Us button normally appears will be blank.

  5. Click in the text box and type a description of your issue. Then click Next.

    LinkedIn contact form

  6. As you type, LinkedIn will (probably) make suggestions of Help Center topics you could read that may solve your problem. To read any topic, click on its title. To continue with the contact form, click Next.

    LinkedIn contact form - part 2

  7. From there, the rest of the contact form will appear, and you simply need to fill in the fields, and explain your problem. Click in any text box to answer a question, and select the appropriate options from the drop-down menus. On this form, you will need to enter:

    - An alternative email address (optional)
    - Issue type
    - Which LinkedIn app or website you were using when you experienced the issue(s)
    - Which device you used when you experienced the problem(s)
    - Your question: your chance to type whatever you like to best explain your problem
    - Add an attachment that shows the issue, or anything that may help LinkedIn customer service (optional)

    When you're all finished, click Submit.

    Detailed description of issue in contact form

From there, watch your email account(s), and see if you get a response from LinkedIn. Remember to be as detailed as possible, as the more information you enter here, the better your chances of receiving a prompt response that solves your problem!

Other ways to contact LinkedIn customer service

LinkedIn email

You can try to contact LinkedIn by email at customerservice@linkedin.com.
However, according to this help page, it may not work, or you may not receive an answer.

LinkedIn customer service on Twitter

LinkedIn's customer service department can be reached on Twitter at "@LinkedIn_Help".
Contacting a business on Twitter is often a great way to get a response, as it puts your issue out in the public sphere for everyone to see - meaning LinkedIn would want to solve your problem as quickly as possible so others see their great customer service.

LinkedIn phone number

You can try contacting LinkedIn's customer service department by phone at these numbers:
650-687-3600
650-687-3555
However, some have mentioned that you may just be redirected to LinkedIn's online help options.

Our shortcut to the LinkedIn contact form

You can also access the contact form by clicking this link, rather than navigating through the Help Center.

 

We hope that you're able to get in touch with LinkedIn customer service and get your issue fixed!

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