How To Delete Your Ancestry Account

Is your family tree on stuck as a sprout?  Can't seem to find information on your ancestors, no matter how many records databases you dig through or how many other users you ask for help?  This tutorial will show you what to do when you want put your account to rest.

You can't actually delete your account, but that's okay, because a guest account isn't going to cost you any money (so you can safely just stop using it).  However, you can cancel your paid subscription.  Note that this will disable your access to certain databases, but you will be able to use most other services on the website, such as building family trees, communicating with other members, or getting tips on how to do genealogy research in the "Learning Center" section.

How to cancel an subscription

  1. Go to in your web browser and log in.

  2. Move your mouse cursor over your name in the top-right corner, and click My Account.

  3. Under "Subscription Options", click Cancel Subscription.

  4. You will have to confirm your account in order to continue.  Click in the box labelled "Enter your Password" and type in your account password, and then click Continue.

  5. On the next page, you will see the refund you are entitled to, if any.  (You will receive a refund if you cancel a 6-month subscription within 30 days of the initial billing date, or within 7 days of its renewal date). 

    Click the drop-down menu under "Please Tell Us Why You're Leaving" and select a reason why you want to cancel your account.  You can also click in the box labelled "Your Comments" and type in any other details that you feel are relevant to why you are leaving (up to a maximum of 300 characters).  Then click Continue.

  6. A window may pop up with asking you to downgrade your subscription to a less expensive option, instead of cancelling outright.  If this is what you want to do, click one of the buttons beside one of the options to select it, and then click Change Subscription.  Otherwise, just click No Thanks, Confirm Cancellation.


You will receive a confirmation email, though it may take up to 24 hours to process your request.  Anyway, that's how to cancel your subscription with!

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