Expedia's Cancellation Policies

Whether you booked travel on Priceline.com, Hotwire.com, or Expedia.com... cancelling bookings can be a difficult and time-consuming process at times. But don't fret, we'll walk you through it!

Expedia's cancellation policies are a little bit different for each of the types of vacation services it provides. Generally, though, you will either need to sign in to your Expedia account (assuming that you have one) or call Expedia's customer service department directly in order to change or cancel a booking. You may also want or need to call the travel service company directly.

You will also generally need an Expedia account to get a refund or travel credit.

Flight Cancellations

In order to cancel a flight that you've booked with Expedia:

  1. Log into your Expedia account.
  2. Click on My Trips.
  3. Click on the itinerary that contains the flight reservation that you wish to cancel, to select it.
  4. Click Manage Booking.
  5. Click Cancel Flight.

In order to change a flight that you've already booked with Expedia, contact Expedia's customer service department at 1-866-310-5768 (inside the U.S.) or 1-404-728-8787 (international).

You may also want to contact the airline directly, or contact Expedia's customer service department anyway.

  • Generally, you can cancel a flight booked through Expedia within 24 hours for a full refund.

  • Generally, changing a flight will result in you being charged fees by the airline. There may also be other rules or restrictions, such as having to book the new flight with the same primary passenger on the same airline, and paying the difference in ticket costs, if the new ticket is more expensive than the old one.

  • Certain flights aren't subject to refunds. Read the rules and restrictions as part of your itinerary to find out if yours is or not.

  • Even if a flight isn't subject to a refund, you may be able to cancel it and still receive credit for a future flight from the airline. The earlier you act, the greater the chance that this might happen for you.

  • There are certain smaller airlines that you will need to contact directly if you wish to cancel flights.

See our How to Cancel or Change a Flight on Expedia tutorial for more information.

Hotel Cancellations

In order to cancel a hotel booking made through Expedia:

  1. Log into your Expedia account.
  2. Click on My Trips.
  3. Click on the itinerary that contains the hotel booking you wish to cancel, to select it.
  4. Click on Manage Booking.
  5. Click Cancel Room.

In order to change a hotel booking made through Expedia:

  1. Log into your Expedia account.
  2. Click on My Trips.
  3. Click on the itinerary that contains the hotel booking you wish to change, to select it.
  4. Click on Manage Booking.
  5. Click Edit next to any change you wish to make, and then make it.

You may also want to contact Expedia's customer service department at 1-866-310-5768 (inside the U.S.) or 1-404-728-8787 (international), or contact the hotel directly.

  • In most cases, whether or not you can get a refund for a cancelled hotel room depends on the rules and restrictions of the hotel, both in general and in relation to your specific room or type of room. These can be found at the bottom of your itinerary.

  • "Unpublished rate" hotel rooms can never be changed or cancelled.

  • Though Expedia will not charge you any money for changing or cancelling a hotel room, the hotel itself may do so, in accordance with its rules and restrictions. For example, many hotels charge a fee for changing or cancelling your booking within 48 hours of check-in. Acting early can help you avoid these kinds of "gotchas".

  • While most things about a hotel room can be changed free of charge, certain changes, including to the room type, number of guests, and check-in or check-out dates may result in the hotel charging you change fees.

  • If changes are not available for a hotel room, you must cancel your booking and re-book it.

Rental Car Cancellations

In order to cancel a rental car reservation that you've already booked with Expedia:

  1. Log into your Expedia account.
  2. Click on My Trips.
  3. Click on the itinerary that contains the rental car reservation that you wish to cancel, to select it.
  4. Click Manage Booking.
  5. Click Cancel this Car. (You will receive a verification notice on the next page.)

You may also want to contact Expedia's customer service department at-1-866-310-5768 (inside the U.S.) or 1-404-728-8787 (international), or contact the rental car company directly.

  • Most rental car reservations can be cancelled at any time (within reason, of course) without any sort of penalty.

  • You cannot change a rental car reservation after you book it, but you can cancel it and book a new reservation.

Cruise Cancellations

In order to cancel a cruise booked with Expedia, you will need to contact their customer service department at 1-866-310-5768 (inside the U.S.) or 1-404-728-8787 (international).

You may also want to contact the specific cruise line that you're booked with directly.

  • Most rules and restrictions for cancelling a cruise depend on the specific cruise line that you're booked with. Read their policies for more information.

  • Generally, you can cancel a cruise reservation, without penalty, if you do so at least 91 days before you leave.

  • If you cancel a cruise within the 90-day period before you leave, you may be charged cancellation fees. These fees generally increase as you get closer to your departure date, so act early to avoid taking too big a hit to your bank account!

Vacation Cancellations

In order to cancel an entire vacation package, you will need to contact Expedia's customer service department directly at 1-866-310-5768 (inside the U.S.) or 1-404-728-8787 (international).

For cancelling or changing individual parts of your vacation, see the sections above.

  • Though Expedia won't charge you money to cancel a hotel, rental car, or activity as part of a vacation package, the companies that provide these services may charge you fees to change or cancel them, as per their rules and restrictions (which you can read in your itinerary). These fees are applied on a per-item basis, rather than on the whole general itinerary, so keep that in mind.

  • Though Expedia won't charge you any money to change or cancel a flight as part of a vacation package, the airline may charge you a fee to change it. This may apply if you use airline credit received from cancelling a non-refundable flight to book a new flight for the same primary passenger on the same airline (though you can change the dates, times, and departure/arrival locations).

Expedia Cancellation Insurance

There are certain travel protection plans sold by Expedia that can help you cover the fees associated with changing or cancelling your trip (or parts of it). Of course, these plans are subject to their own rules and regulations, so be sure to read those before you decide whether or not you want to purchase one of these plans. See our Expedia Travel Insurance tutorial for more information.

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