How to Contact Groupon Customer Service by Phone
If you have any questions or concerns about a voucher you’d like to purchase, or have just purchased, you can contact Groupon by phone.
Their customer service is available at 1-877-788-7858 every Monday to Friday from 9 AM to 5 PM Central time.
Additionally, they can be reached at 1-888-375-5777.
For merchants on Groupon who have an issue, Groupon Merchant can be reached at 1-888-582-4354 from 8 AM to 7 PM Central time.
How to Contact Groupon Customer Service by Email
If your question or concern is not immediate, you can always send Groupon customer service an email. Contact them at any time by emailing firstname.lastname@example.org and expect a reply within one business day.
Tips in Dealing with Groupon Customer Service
Nobody likes to deal with customer service, but these days it’s a fact of life. Here are a few tips and tricks to help you get what you want as quickly as possible.
Research Your Problem
Before calling or emailing, try typing your issue into a search engine and seeing what pops up. You probably aren’t the first person dealing with this issue, and there may be a simple solution online.
If you are going to call customer service, they may need to know information like your voucher number or other account information. Have all of this ready so that you don’t leave them waiting while you find it.
When telling customer service your question or concern, try to keep it short and sweet. Not everything is pertinent to the story; leave those parts out so they can easily understand what the issue is and be more prepared to help.
Escalate To Higher-Ups
If you aren’t getting the results you want, ask for a supervisor. Not all staff are able to deal with every problem, and that’s where the supervisor comes in – they have the authority to make decisions that regular staff cannot.
Be Persistent but Polite
If you’re angry, remember that Groupon’s customer service division is not the source of the problem. Let them be aware of this and always say “they” instead of “you” when speaking about the company. If you’re angry with the person on the other end, they’ll be less willing to help with your issue.