Are you having a problem with using a part of Craigslist, or see something sketchy on Craigslist that you feel you should report? The easiest way to get in touch with Craigslist is by filling out a contact form on their website.
Watch your email for a response, and work it out from there! If this method doesn’t work out for you, there are other ways to get in touch with Craigslist. Here are a couple other methods you can try.
While the on-site contact forms are the preferred way to get in contact with Craigslist, there are other avenues that you can try.
You may be able to reach Craigslist customer service by sending an email to firstname.lastname@example.org.
Craigslist's customer service department can be reached by phone, toll-free, at 800-664-0633.
Now that we’ve told you about all the ways you can contact Craigslist customer support, here are a few tips that may help you out as well.
If you’re having an issue with something you purchased from Craigslist, try getting in touch with the person who sold it to you before you contact Craigslist directly. See if you can come to an agreement or work things out with the seller first.
Millions of people use Craigslist, and tons of people have questions just like you - so it can take a while to hear back from their customer service team. Try your best to be patient when waiting for a response from them, and look into other ways you may be able to solve the issue yourself if it’s taking too long to hear from them.
If you’re having an issue with Craigslist, it’s possible that another user has had the same issue before and may be able to help you solve it. Check out the help desk forums on Craigslist to read questions and replies other people have posted, or ask a question yourself if you can’t find the answer there already.
Going along with our last tip, we’d recommend checking out the Craigslist FAQ (frequently asked questions) section to see if you can find information that could help you solve your issue. You can find the FAQ page for Craigslist here.
If the issue you’re having with Craigslist escalates to being a serious problem, don’t hesitate to contact your local authorities. The police may be able to help if you’ve been scammed or if someone is harassing you through Craigslist.
We hope that you're able to get in touch with Craigslist and resolve your problem! If you feel like the site just isn’t for you anymore, check out some of our favorite Craigslist alternatives that might focus more on customer service. In our next article, we’ll tell you about many common scams that occur on Craigslist, for both buyers and sellers, and how you can avoid falling victim to them.
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