How to Contact Craigslist Customer Service

Last updated: August 10, 2015 - 12:49pm EDT

Having a problem with using a part of Craigslist, or see something sketchy on Craigslist that you feel you should report?  The easiest way to get in touch with Craigslist is by filling out a contact form on their website.

How to contact Craigslist customer service

  1. Go to in your web browser (which will take you to the sub-site for your local area or city).  Scroll to the bottom of the screen and click Help.

  2. Scroll to the "Miscellaneous" section at the bottom of the screen, and click Contact Us.

  3. To help Craigslist more easily categorize and understand your issue, you must choose a reason why you want to contact them.  Some options (such as the one in this example) have sub-issues that you can select, which will prompt Craigslist to give you suggestions on how to fix them (or at least where to look for help).

    If you still need help and need to contact Craigslist directly, click Contact Us.

  4. A contact form will appear, allowing you to submit your inquiry to Craigslist.

    Click in each of the text boxes here (from top to bottom) and type in:

    -- Your name
    -- Your (Craigslist account) email address
    -- The specific topic that you want Craigslist to address
    -- Details explaining the specific issue that you are having

    (NOTE: For some options, you may have to input additional information, such as ID numbers for specific advertisements posted on Craigslist.)

    When you're done, click Send Message.

Watch your email for a response, and work it out from there!

Other ways to contact Craigslist

While the on-site contact forms are the preferred way to get in contact with Craigslist, there are other avenues that you can try.

How to email Craigslist

You may be able to reach Craigslist customer service by sending an email to

Craigslist phone number

Craigslist's customer service department can be reached by phone, toll-free, at 800-664-0633.


We hope that you're able to get in touch with Craigslist and resolve your problem!


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