4 Ways to Contact eHarmony Customer Service

Last updated: April 12, 2017 - 4:47pm EDT

Having trouble with eHarmony? Looking for ways to get in touch with the their customer support team? In this article, we’ll tell you about ways you can get in touch with eHarmony customer service, to help you solve any problems you may be having with your account.

4 ways to contact eHarmony

1. Send an email to eHarmony customer support to get in touch with a representative.

You can reach customer service by email at support@eharmony.com. If your issue is that one of your matches is acting suspiciously, you can report it by emailing matchconcerns@eharmony.com.

2. Call the customer service phone number to speak to someone about your issue.

You can reach customer service on the phone by calling 1-855-290-5575 (USA) or 1-844-696-4819 (Canada).

3. Ask your questions through the eHarmony online help center.

Using the online help center, you can submit a question to get help. Go to help-singles.eharmony.com/app/ask, and fill in some information about your issue, including a subject, category, and some details.

eHarmony Help Center

4. Submit a question to one of the eHarmony dating experts to get advice.

The service also has a section of their site where you can get dating advice. If you want some tips for ways to prepare for a date, you can ask a specific question to one of it's dating experts. Go to eharmony.com/dating-advice/ask-experts to ask your question.

Ask eHarmony for dating advice

4 tips for getting in touch with eHarmony customer service

1. Try reaching out to customer service on Twitter.

If you try reaching out to eHarmony on Twitter, they may be able to get back to you faster than they would through email. If you post about your issue on social media, other people will be able to see it, and that can sometimes look bad on eHarmony. As such, they’ll be more likely to respond quickly.

You can find the link to the eHarmony Twitter page here.

2. Be patient when trying to contact customer support.

Sometimes, getting in touch with customer service representatives can take a little while. Try your best to be patient when waiting for them to respond to you or get to your phone call. Remember that they want to solve your issue, and leave you happy with their service so you will recommend it to your friends.

3. Try to solve the problem yourself first, using the eHarmony online self-help system.

eHarmony has a self-help section on their website where you may be able to find an answer to your question or solution to your problem. You can find their help section here. Browse through topics and frequently asked questions to help you find what you need.

eHarmony self help screen

4. If all else fails, try calling eHarmony on the phone, at +1 855-290-5575, and speak to a representative.

Talking to a representative over the phone about your issue may be the best way to solve your problem if you’re someone who would rather speak to a real human than try to navigate online help systems. If you call eHarmony, you can speak to a real person and have them help you figure out your issue.

 

 

That’s all the information you need to get in touch with eHarmony customer service. Check out the rest of our free eHarmony course to learn more about how to use eHarmony. If you’re not enjoying eHarmony and looking to delete your account, have a look at this step-by-step tutorial on how to delete your eHarmony account.

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