How to Contact Snapchat Customer Support

Last updated: January 28, 2017 - 12:03pm EST

Having trouble with something on Snapchat? Want to get in touch with their customer support team, but not sure how? If so, you’re in the right place. In this article, we’ll show you how to contact Snapchat support, and give you some tips for having your problem with Snapchat resolved!

How to Contact Snapchat

  1. Open the Snapchat app on your device and log in to your account.

    Launch Snapchat application icon on mobile device
     
  2. Tap the Ghost button to open your profile.

    Snapchat options icon
     
  3. Tap the Gear icon to access your settings.

    Snapchat settings icon
     
  4. Scroll down and tap Support.

    Snapchat Support button
     
  5. Tap in the search bar and type in your question.

    Snapchat Support screen

    Or, scroll down and select the topic that is related to your issue.

    Snapchat help topics

4 Tips for Contacting Snapchat Support

1. Try contacting the Snapchat support team via email.

You can try sending Snapchat support an email, but there is no guarantee that you’ll get a reply. This isn’t the greatest way to get in touch with Snapchat, especially if you want a reply quickly. It’s worth a shot, though! You can send an email to Snapchat at: snapchat@snap.com

Keep in mind that Snapchat support probably gets tons of emails from people just like you, so it’s hard for them to respond to every single one in a timely manner.

2. Reach out to Snapchat customer support on Twitter to get a quick response.

Perhaps the quickest way to get in touch with Snapchat is to reach out to them on Twitter. You can see the Snapchat Support Twitter page here. You can “tag” or “mention” them in a tweet, by putting @snapchatsupport followed by your inquiry. You can also send them a direct message by clicking the Message button on their profile.

Snapchat Support Twitter page

Contacting on Twitter is a great way to get a response promptly, because anyone who follows Snapchat on Twitter will see this issue, and Snapchat wants its users to know they will resolve problems quickly when everyone can see that there are issues. No one can see that you sent an email to Snapchat, which is probably why they don’t put as much effort into responding to emails.

3. Read some information on Snapchat’s support website. You might be able to figure out your issue on your own.

Snapchat has a support website that is similar to the in-app support system. However, the great thing about the website is that you can access it on your computer or on a mobile device or tablet – all you need is a web browser. This is especially useful if the issue you’re having prevents you from logging in to the app. Check out the Snapchat support website here: www.support.snapchat.com

There are pages on this website that may help you to solve your issue on your own, without the need for individual assistance from a Snapchat representative. Check out this site and see if you can find the information you need to figure out your issue by yourself. This might be a much quicker way to solve your problem.

4. Be patient and understanding with Snapchat’s customer service team.

The Snapchat support team likely gets thousands of messages like yours every day, so it can be difficult for them to respond to each one quickly. Remember that Snapchat support is there to help you, and if they can’t get to your issue right away, it’s not because they don’t want to help.

 

 

That’s all there is to contacting Snapchat customer service. To learn more about how to use Snapchat, as well as all about Snapchat stories, and what Snapchat emojis mean, be sure to read the rest of our Snapchat course!

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