Priceline Customer Service

If you're having trouble with an aspect of Priceline.com -- say, you need to chance or cancel a booking -- you might need to get in touch with Priceline's customer service team.  There are three main ways to do it: text-chatting live with a customer service agent, sending Priceline an email, or calling Priceline's customer service division over the phone.

How to contact Priceline's customer service department

Contacting a Priceline customer service agent through live text chat

  1. Open your web browser and go to www.priceline.com.  Move your mouse cursor over the Help menu in the top-right corner, and click Contact Us.

  2. Scroll down the screen until you see the "Chat with Us" section, and then click Start Chat.

  3. A window will pop up that contains a form, which you need to fill out.



    Click in the respective boxes and type in or select:

    - Your first name
    - Your last name
    - Your email address
    - The section of Priceline that you need help with
    - Whether or not your problem concerns a booking that you've already made
    - A brief description of your issue

    When you have entered all of this information, click Submit.

You may have to wait for a short while before an agent can assist you.  When they connect with you, simply type in what you want to say and press the "Enter" key to send your message.  When you are done chatting, close the pop-up window.

Contacting Priceline through their email form

  1. Open your web browser and go to www.priceline.com.  Move your mouse cursor over the Help menu in the top-right corner, and click Contact Us.

  2. Scroll down to the "Email Us" section and click Ask Your Question.

  3. A form will appear, which you must fill out.



    Click in the respective boxes and type in or select:

    - Your first name
    - Your last name
    - Your request or itinerary number (optional; if applicable)
    - Your email address
    - The part of Priceline that you are having an issue with
    - The sub-section of that part of Priceline that you are having trouble with
    - A short description of your problem
    - A detailed explanation of the issue or question that you have

    When you're done, click Submit.

Be sure to watch your email inbox for a response from Priceline!

Contacting Priceline customer service by phone

Priceline customer service can also be reached by calling their phone number: 1-877-477-5807.

If your call is about an existing booking or bid, be sure to have your itinerary or request number handy, as well as the phone number that you provided when you made that booking or bid (if it's different than the one that you're using to call Priceline with).

 

Those are the three methods that you can use to contact Priceline.com customer service!  We hope you have success in resolving your issue!

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