How to Reset Your Amazon Password

Last updated: January 30, 2017 - 1:16pm EST

In your efforts to keep your Internet accounts secure, you may find one day yourself in the unfortunate situation where you forgot your Amazon password and can't get into your account. It's an innocent enough mistake, and there's no need to panic: it's something that can be easily fixed.

I forgot my Amazon password!  What do I do?

  1. Go to in your web browser.

  2. Move your mouse cursor over Hello, Sign In: Your Account and click Sign In.

  3. On the next screen, below where it says "Do You Have an Password?", click Forgot Your Password?  Or, below where it says "Sign In Help", click Get Password Help.

  4. Click in the box labelled "Email Address" and type in the email address that you used to sign up for your Amazon account.  Then, click in the box labelled "Type Characters" and type in the letters and numbers that you see in the box labelled "Image".  (Click Try a Different Image if you're having trouble with the current one.)  Finally, click Continue.

  5. Amazon will send you an email with instructions on how to reset your password.  Go to your email service and log in, and open the email titled " Password Assistance."  Click the blue link that appears there (we've blurred it out here for security reasons).

  6. You will be taken to a page where you can reset your Amazon password.  Click in the box labelled "New Password" and type in the password that you would like to use for your Amazon account going forward.  Then click in the box labelled "Re-enter New Password" and type in a copy of the password that you just picked.  Finally, click Save Changes.

That's it!  Your Amazon account has a new password and is useable by you again!  Now, make sure that you don't forget your password again by writing it down somewhere, and keep it stored in a safe place that only you can get to!

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