We hope that it doesn't happen, but you may have the unfortunate experience of forgetting the password to your eBay.com account. Or, you may have the disastrous experience of finding evidence that someone else has accessed your eBay account without your permission (though the chance of that happening is, fortunately, rather slim). If by some misfortune you find yourself in either of these circumstances, here's what to do.
Do you need a little more information that that? If so, check out our detailed instructions below (with pictures).
Go to www.ebay.com and click Sign In in the top-left corner. Try to sign in again, but if you’ve forgotten or the sign in doesn’t work, follow the steps below.
Click Forgot Your Password? rather than entering your username and password.
On the next screen, type in either your user name on eBay or the email address that you used to sign up for eBay. Then click Continue.
On the next screen, you will be given three options for how to reset your password:
For this example, we'll choose Get an Email.
Go to your email provider and log into your account. Then, open the email from eBay titled "eBay Reset Your Password." Click either the Change Password button or the blue hyperlink inside the email.
You will be taken to a screen where you can reset your password. Click in the boxes labelled "New Password" and "Confirm New Password" and type a copy of a new password that you'd like to use into each, and a little gauge and pop-up will appear beside your new password to measure how strong it is. When you’re finished, click Submit.
Voila! You now have a brand new shiny password for your eBay account, and you can use it again! In the future, you may want to use these tips on managing your passwords or how to use a password-managing program in order to avoid forgetting your password again. If you need to just change your eBay password rather than resetting it, consider reading our step-by-step tutorial on how to change your eBay password. And finally, if you’re concerned about your safety when using eBay, be sure to read our article on how safe eBay is here.
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