StubHub Return Policy and Refunds

Last updated: March 14, 2016 - 11:51am EDT

Can you return tickets on StubHub?

You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself.  It is simply a platform that connects people who are selling tickets with people who wish to buy tickets.  However, there are some cases where StubHub may give you a refund, or even replacement tickets.

Also, if time permits, you can simply re-sell your tickets on StubHub.  See our How to Sell Tickets on StubHub tutorial for instructions.

What is the return policy for StubHub?  How can I get a refund?

StubHub's return policy is called the "FanProtect Guarantee".  It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub.  It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased.

If any of these unfortunate scenarios happens, to get a refund:

Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at  Explain your scenario, and provide any applicable evidence.  This may include details from your tickets (so be sure to keep them), or information from the event venue. 

Based on the scenario, StubHub may provide you with one of the following:

  • A monetary refund, up to the full value of your tickets
  • FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets
  • Replacement tickets of equal or greater value than the ones that you purchased

If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund.  For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here.


That's everything that we can tell you about StubHub's returns and refunds policy!

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