How To Contact Instagram Customer Service

Instagram has an extensive help center that should be able to answer most questions and issues that you have with the website.  In the event that it does not, however, you can report certain things directly to Instagram.

We’ll start off by providing quick steps for those more familiar with using Instagram. If you need more in-depth instructions with screenshots, scroll down to our “Contacting Instagram with feedback or technical issues (detailed instructions)” or “To report abuse or other serious issues to Instagram (detailed instructions)” sections.

To Contact Instagram Customer Service

To provide feedback or report technical issues, click the 3 vertical dots from you profile and tap Report a Problem. Choose Send Feedback or Report a Problem, type your message, and click the checkmark.

To report abuse, click Support at the bottom of your screenThen tap Privacy and Safety Center. Click Report Something, choose the issue you want to report, click report it, and fill in the form.

Contacting Instagram with feedback or technical issues (detailed instructions)

Follow these steps to give feedback or report a technical problem to Instagram:

  1. Launch the Instagram application on your mobile device and log in.

  2. Tap the Profile icon () in the bottom-right corner, and then tap the three white dots in the top-right corner.

  3. Scroll down to the “Support” section, and tap Report a Problem.

  4. When a new window pops up, tap either Send Feedback or Report a Problem.  (We’ll deal with reporting spam or abuse in the next section of this tutorial).

  5. Type in the details of your problem (or suggestion) to Instagram, and then tap the checkmark in the top-right corner.

To report abuse or other serious issues to Instagram (detailed instructions)

The best thing to do is contact Instagram from their website if you think someone is using Instagram:

  • With an account they’ve hacked into and/or used to impersonate someone else

  • To incite hate against other people or groups

  • To publicly expose other people’s private information, or to threaten to do so

  • To promote or broadcast ideas or intentions of suicide or self-harm

  • To conduct unsolicited advertising or communication (i.e. “spam”)

  • For the purposes of human trafficking or distributing child pornography

If you spot anyone on Instagram engaging in any of these types of activities, towards you or anyone else:

  1. Go to www.instagram.com in your web browser.

  2. Scroll to the bottom of the screen and click Support.

  3. In the left-hand menu, click Privacy and Safety Center, and then click Report Something.

  4. Click on the type of issue that you wish to report, and then click on one of the questions that appears that most pertains to the problem that you want to solve.  Then look for a link that says Report It or something similar and click on it.

  5. Each type of report will have a different form that you will need to fill out.  When you’re done, click Send.

Other ways to contact Instagram

Instagram email

Instagram can be emailed at support@instagram.com, but many who have done this have claimed that they have not received a response.  It is usually a better option to follow the problem-reporting strategies that we detailed above.

Instagram phone number

If you want to talk to an Instagram customer service representative on the phone, they can be reached toll-free at 1-650-543-4800.

Again, though, some people have mentioned that this phone number simply goes to Facebook (Instagram’s owner), and they say that they don’t do over-the-phone support for Instagram.

Instagram on Facebook

You can send a direct message to Instagram on Facebook at https://www.facebook.com/InstagramEnglish.

Instagram on Twitter

You can also send a tweet to Instagram on Twitter at https://twitter.com/instagram (handle: @instagram).

 

Those are a few different ways that you can get in touch with Instagram if you need help!  We hope that you’re able to get your problems solved!


How to Make Instagram Private

By default, Instagram is not private.  Anyone who has an account can find and view your profile, photos, and videos.  However, there are certain options that allow you to choose who can see your content. 

If you’d like some general information and tips for how to stay private on social media services, see our social media privacy article.

How to be private on Instagram

There are two major ways to be private on Instagram: set your account to private, or use Instagram Direct.

How to Make Instagram Private

  1. Open the app on your mobile device and log in.

  2. Tap the Profile icon () in the bottom-right corner, and then tap the three white dots in the top-right corner.

  3. Scroll down to the “Account” section, and tap the toggle button beside “Private Account” to turn it on (like it is here).

You have now set your account to private mode.  This makes it so that, from now on, anyone who wants to see your photos and videos has to go to your profile and request to be one of your followers.  You can approve or reject these requests as you wish. 

Conversely, if you wish to see the photos and videos on someone’s private account, you must go to their profile and request to become one of their followers.  Again, they can choose to accept or reject your request.

Note that making your account private will not affect people who are already following you.  See our How to Delete Followers on Instagram tutorial if you want to stop someone from following you on Instagram.

How to use Instagram Direct

Instagram Direct is a relatively new feature that increases the privacy of your posts.  When you use Instagram Direct to post a photo or video, only the people whom you approve to see it will be able to access it. 

In other words, a photo or video posted with Instagram Direct won’t show up on either the profiles or home pages of you or the people whom you send it to.  It also will not show up in any searches.

To use Instagram Direct:

  1. Open the application on your mobile device and log in (if you haven’t already).

  2. Tap the Home icon () in the bottom-left corner to get to your main page (if you’re not there already), and then tap the Instagram Direct icon () in the top-right corner.

  3. This will tell Instagram that you want to send your post directly to someone else.  To begin, tap the “+” sign in the top-right corner.

  4. Choose the photo or video that you wish to post, and then make any edits to it that you wish.

  5. You will notice that Direct is automatically selected when you reach the “Share To” page.  Tap in the “Write a Caption” field and type in something to say about this photo.  Then tap in the “To” field and type in the name of someone whom you want to send your photo or video to.  Tap Search For [Person’s Name] to bring up a list of people who might be the person you’re looking for.  When you find the person, tap the circle beside their name to put a checkmark in it. 

    You can also quickly select people whom you’re following as a default.  Continue searching for and checking off people whom you want to send your photo or video to, and then tap the checkmark in the top-right corner to send off your photo or video.

There!  Now you know two different ways to make your Instagram activity more private!

For more information on how privacy works on Instagram, see their own privacy policy.  If you need some help making sense of Instagram’s privacy policy, see our Privacy Policies article.


How to Connect Instagram to Social Networks

One of the neat things about Instagram is that you can connect it with other popular social networks.  This means that the pictures and videos that you post on Instagram can be quickly and easily be posted on your other social media accounts at the same time!

In total, you can connect your Instagram account to seven other social media services.  They are:

  • Facebook

  • Twitter

  • Foursquare

  • Tumblr

  • Flickr

  • VKontakte

  • Ameba

How to connect Instagram to other social networks

  1. Open the Instagram application on your mobile device and log in.

  2. Tap the Profile icon () in the bottom-right corner, and then tap the three dots in the top-right corner.

  3. Scroll down to the “Settings” section, and tap Linked Accounts.

  4. Here, you can select one of the seven services that you wish to link your Instagram account to.  For the purposes of this tutorial, we’ll choose Facebook.

How to connect Instagram to Facebook

  1. Assuming that you already have a Facebook account (see our How to Create a Facebook Account tutorial if you don’t and would like to have one), tap in the box labelled “Email or Phone” and type in the email address or phone number associated with your Facebook account.  Then tap in the box labelled “Password” and type in the password that you use to secure your Facebook account.  Then tap Log In.

  2. Facebook will notify you that your public profile information will be sent to Instagram.  Tap OK.

  3. You will now be notified that Instagram wants to post to your Facebook page, and asks who should be able to see what it posts.  Tap the audience selector in the middle of the screen and select Public (anyone on Facebook), Friends (only people you’re connected with on Facebook), or Only Me.  Then tap OK.

  4. You will now be returned to your “Linked Accounts” page.  You will see that Facebook has a checkmark beside it, showing that it has been successfully linked to your Instagram account.

  5. If you tap Facebook again, you will see additional options.  Here, you can tap to choose which page on Facebook you want Instagram to post your photos to (if you have more than one).  You can also tap Unlink to separate your Facebook account from your Instagram account.

  6. Now, when you go to add a photo to Instagram (see our How to Add Photos to Instagram tutorial for instructions on how to do so), when you reach the “Share To” page, tap Facebook under the “Share” heading to have your photo be shared on your Facebook account and your Instagram account at the same time!

    (NOTE: you can also do this with any other social networks that you’ve linked your Instagram account to, as well.)

That wraps up our explanation of how you can connect Instagram to other social networks.  So go on and spread the joy!


Instagram Hashtags

What are hashtags?

“Hashtags” are a convention now common to social networks, with Twitter being the first one to use them.  Basically, they are words, abbreviations, or short phrases preceded by the number (or “pound”) sign (“#”).  They are used as a way for people to freely categorize pieces of information on a social network, in order to create a sort of loose user-generated filing system.

For example, a hashtag such as “#yummy” is usually attached to pictures and/or recipes of delicious food.

How to add hashtags on Instagram

Adding hashtags on Instagram is easy!  When you’re writing a caption for a photo that you’re going to post on Instagram (see our How to Add Photos to Instagram tutorial for complete instructions on the process), simply type the “#” symbol, and then type in a word, abbreviation, or phrase that briefly describes the photo or its context.  You can add multiple hashtags to the same caption.

For example, I chose the hashtag “#itsmyjob” for this photo because it’s about me making a screenshot that’s necessary for writing a tutorial on Techboomers, which is, well, my job. 

As you can also see in the screenshot above, when you’re adding a hashtag on Instagram, you can see how many other posts on Instagram have the same hashtag.  Using more popular hashtags might be important when trying to get more people to notice your posts, and potentially follow you.  We’ll cover this in more detail in a future tutorial.

Captions for your own photos aren’t the only place that you can use hashtags on Instagram, though.  You can also use hashtags when commenting on other people’s photos.  To comment on someone else’s photo, tap the speech bubble icon below it.

Now, simply write your comment, and then tap the paper airplane icon to post it.

Top 100 Instagram hashtags

According to the website Top-Hashtags.com, the following is a list of the 100 most popular hashtags on Instagram as of the writing of this article.  Some are self-explanatory, while others you may need to do a bit of research in order to understand.

That’s a bit about hashtags on Instagram!  Happy tagging!


Instagram Search

Looking for something specific on Instagram?  You can look for people who use Instagram, hashtags that people have used to categories the photos they’ve posted on Instagram, or locations where people have posted photos to Instagram from.  You can also delete your search history on Instagram if it gets too cluttered.  This tutorial will show you how to do all of it!

How to search on Instagram

  1. Open your Instagram application on your mobile device and log in. 

  2. Tap the Explore icon () at the bottom of the screen, and then tap Search at the top of the screen.

  3. You will now see four options at the top of the screen: Top, People, Tags, and PlacesTop shows you all content that you have searched for so far; it will search for people by default. 

    The sections below will teach you how to search for different types of content on Instagram.

Instagram user search

  1. Tap People at the top of the “Search” Screen, and then tap where it says “Search People” and start typing in the name or user name of the person whom you want to look for on Instagram.

  2. As you type, Instagram will display a list of people (or brands or organizations) who most closely match the search terms that you’re typing in.  If a person has a checkmark beside their name, it denotes that that is verified to be the official account of that person on Instagram.

    Simply tap a person’s name to go to their profile.

Instagram hashtag search

  1. Tap Tags at the top of the “Search” screen, and then tap where it says “Search Hashtags” and start typing in the hashtag that you want to look for on Instagram. 

    Note that you don’t actually have to type in the “#” symbol first; Instagram understands that you’re looking for hashtags, and will add it in automatically.

    See our Instagram Hashtags article to learn what hashtags are and how they work on Instagram.

  2. As you type, Instagram will display a list of hashtags that are similar to what you are typing, along with how many photos have a caption that includes that hashtag.  When you find the hashtag that you’re looking for, tap it.

  3. The “Top Posts” section will show you a few of the photos on Instagram whose captions contain your chosen hashtag and have received the most “Likes”.  The “Most Recent” section will show you photos that have been posted recently on Instagram, and whose captions contain your chosen hashtag.

    Tap on a photo for more information about it.

Instagram location search

  1. Tap Places at the top of the “Search” screen, and then tap where it says “Search Places” and start typing in the name of the location that you’re looking for.

  2. As you type, Instagram will display suggestions of places where Instagram users have taken photographs.  When you find the location that you’re looking for, tap it.

  3. Instagram will show you the location of that place on a map, as well as photos that have been taken at that location.  “Top Posts” shows you photos posted on Instagram from that location and that have received the most “likes”, while “Most Recent” shows you photos recently posted on Instagram from that location.  Tap a photo for more details.

How to delete your Instagram search history

  1. Assuming that you still have the Intagram application on your mobile device running, tap the Profile icon () in the bottom-right corner, and then tap the three dots in the top-right corner.

  2. Scroll to the bottom of the screen, and tap Clear Search History.  Instagram will ask you to confirm that this is really what you want to do.  Tap Yes, I’m Sure to clear your Instagram search history, or tap Cancel to back out.

That’s it for our explanation of how the search functions work on Instagram!