StubHub Review

Now that we’ve introduced you to StubHub and told you how to stay safe on it, let’s get to the big question: why would I want to use StubHub to buy or sell tickets online in the first place?  We’ll lay out the cases for and against it, and then you can decide for yourself.

Pros

  • A grand selection — StubHub is one of the most popular online ticket trading portals, and includes tickets for sporting events, music concerts, comedy shows, theatre performances, and more.  You’re bound to find an event that you’ll enjoy!
  • Buying is easy — Just sign up for an account, find the event that you want to attend, pick your seats, and pay.  Your tickets will often be available within 24 hours, and you can sometimes even save them to your computer and print them out almost immediately after you buy them!
  • Streamlined selling process — Selling tickets on StubHub is easy, too!  StubHub will walk you through including all the information that potential buyers will need to know in your listing, including how to pick a fair price.  You can also choose how you want to get paid for your tickets… even donate the money to charity, if you feel like it!
  • Safe and rewarding — By buying tickets on StubHub, you can earn Fan Codes that will give you discounts on future purchases.  And all tickets purchased on StubHub are guaranteed to be on time, valid for your chosen event, and the same as (or better than) how they were listed on StubHub.  If they aren’t (including if an event is cancelled), StubHub will give you a monetary refund, Fan Codes, or replacement tickets that comparable to or better than the ones you bought!

Cons

  • Take care not to get gouged — StubHub allows sellers to list tickets for whatever price they want, and gives buyers no options for negotiating.  Before you buy your tickets, look on other ticket marketplaces (such as Ticketmaster.com or TicketLiquidator.com) and compare the prices that you see there, in order to know whether you’re getting a fair deal or not.
  • Reliability can be iffy — While many tickets listed on StubHub can be saved to your computer and printed shortly after buying them, some may have to be delivered by email or even courier service.  This can make getting your tickets in hand iffy, especially if (in some cases) the seller doesn’t have the tickets yet (e.g. they haven’t officially gone on sale yet).  Some StubHub alternatives avoid this problem by insisting that sellers have tickets in hand before listing them for sale.

The bottom line: 8/10

StubHub’s ease of use is both its greatest strength and its biggest weakness.  On the positive side of things, it’s a quick way for buyers to get tickets — even ones that may be sold out or otherwise hard to find — that are fairly reliable and backed by guarantees.  And for sellers, StubHub offers a thorough yet comfortable interface for listing all of the important information about their tickets.  It also offers flexible payment options, including the ability to donate your proceeds to charity.

However, because StubHub is so easy to use, it may attract sellers who might not have a lot of business being sellers.  People can list tickets for pretty much any price they want, and you can’t negotiate with them; you either take the tickets at their face value, or you shop around for a better deal.  Also, some tickets may need to be delivered by email or courier service, in some cases because the seller doesn’t even have the tickets in hand yet.  This can make getting your tickets reliably hit-and-miss, though you are covered by certain guarantees in this regard.  To avoid this problem, always try to get your tickets through instant download if you can.

Overall, StubHub’s strong points are its popularity, scale, and ease of use for both buyers and sellers.  This can be important if time is of the essence in buying sold-out or otherwise hard-to-find tickets, or selling tickets quickly before an event is put on.  If you’re looking for cheaper prices or more reliable ticket delivery, though, you may want to try some StubHub competitors.

 

Well, that wraps up our review of StubHub!  If you’re ready to start seeing what it’s all about for yourself, our next tutorial will show you how to buy tickets on StubHub!


Is StubHub Legit, Safe, and Reliable?

In our introduction to StubHub, we mentioned that it’s a peer-to-peer service.  This means that you’re buying tickets from (or selling tickets to) other StubHub users — essentially, random people on the Internet — rather than StubHub itself.  We realize that this may make potential users uneasy (and we don’t blame you), so we’ll try to put those fears to rest by giving you a safety primer on StubHub.

The tips below can also apply to Stubhub alternatives, such as SeatGeek.com and TicketNetwork.com.

Is StubHub legit?

StubHub is definitely a legit company.  It’s owned by eBay, one of the largest e-commerce companies in America (if not the world).  It also has sponsorships with over 100 organizations worldwide, including many sports teams and leagues, as well as some technology companies (such as Apple, Spotify, and Uber).

StubHub is legit, so the question you should be asking is: “Are sellers on StubHub legit?”  We’ll do our best to answer that question below.

Is StubHub reliable?

Overall, StubHub is fairly reliable, but this depends on how your tickets are delivered.  If you can download your tickets right from StubHub, then it’s very reliable.  If you need to get them over email, it’s a little less reliable.  If you have to have your tickets shipped to you, then things start to get iffy.

We’ll have a suggestion on how to avoid this problem below.

Is StubHub safe?

Using StubHub is usually safer than the practice of using online classified websites (such as Craigslist) to trade tickets, since you don’t have to meet the seller in person.  It also has the FanProtect guarantee, which can reimburse you if your tickets are late, not valid for the listed event, or grossly misrepresented.

With that said, StubHub can’t protect you from “buyer’s remorse”, where you purchase tickets for an event and then later decide that you can’t (or don’t want to) go.  Also, though StubHub can protect you if an event is outright cancelled, it can’t protect you if an event is rescheduled, and the event’s new circumstances prevent you from attending (e.g. date, time, or venue).  Finally, StubHub can’t protect you from paying a seller far more than a ticket is worth; you either accept the price or you don’t.

StubHub will, however, allow you to re-sell your tickets, provided that there is time to get them to potential buyers before the event.

Top 3 tips for buying tickets safely on StubHub

1. Research prices before you buy.

You can’t haggle for a lower ticket price on StubHub, but you can search around to see how fair a ticket price is before you buy the ticket.  Go to the venue’s online box office (if they have one) and see if there are still comparable tickets available, and — if there are — how much they’re selling for.  You may even want to see how similar tickets are priced on some other sites like StubHub, such as SeatGeek.com or TicketNetwork.com.

It might not be a bad idea to browse tickets right on StubHub for other dates or venue areas for the same event, and compare the prices that you find there.  The more information that you gather ahead of time, the better your ability to determine whether you’re getting your money’s worth for a ticket, or whether you’re being ripped off.

2. If possible, look for tickets that can be instantly downloaded.

When you’re browsing for seats for an event, look for tickets that have the “Instant Download” icon.  These tickets will be available almost immediately after you purchase them; just save them to your computer and print them out!  They’re a lot speedier and more reliable than ones that you have to wait for while they’re delivered over email or through courier services.  In these circumstances, it’s possible that the seller doesn’t even have the tickets yet.

As we’ll cover in our How to Buy Tickets on StubHub tutorial, you can actually filter available tickets for an event so that the only ones that you see are those that can be instantly downloaded!

3. If you have a problem with your tickets, contact StubHub customer service.

While rare, it may unfortunately happen that your tickets don’t arrive in time for you to attend the listed event, don’t gain you entry into the listed event, or have details that are vastly different from how they were advertised on StubHub.  If any of these things happen (or the event you have tickets for is cancelled and not rescheduled), get in touch with StubHub customer service, and they may be able to compensate you with a monetary refund, on-site credit, or replacement tickets.  See our StubHub Return Policy article for more details.

 

That’s our brief overview of how to use StubHub safely!  Next, we’ll review the website’s pros and cons!


What is StubHub?

Getting out and seeing live events — such as sports matches, concerts, or theatre performances — can be a fun way to spend your free time.  The problem is that you often need to purchase tickets in advance in order to be admitted to these events.  This means going out to the box office and standing in line, waiting for other people to buy their own tickets.  And by the time you get to the box office, you might be out of luck anyway if the event is sold out.

Fortunately, there’s StubHub.com.  It’s a faster way to get tickets, because you order them online (so you don’t have to wait at the box office) and can often print them out almost immediately!  Plus, it’s a peer-to-peer service, so even if the box office says that a show is sold out, you might be able to get tickets to the event if someone on StubHub who already bought tickets doesn’t want theirs anymore!  By the same token, if you have tickets that you can’t or don’t want to use anymore, you can use the service to find other people who may want to buy them!

So what exactly is StubHub?

StubHub is an online ticket trading platform.  It allows you to purchase event tickets from other users and then print them off the website or an email, or have them mailed to you.  You can also use StubHub to list tickets that you don’t  want for sale, and see if other users want to buy them.

StubHub is similar to websites such as TicketNetwork.com or SeatGeek.com.

How StubHub works: 6 things you need to know

1. One account for buying or selling

Signing up for an account is easy, and it’s free!  Just enter your full name, email address, and a password, and you’re good to go!

The StubHub account creation form

2. No haggles, no hassles, just ticket buying

Looking to score tickets?  Just type in the event that you’re looking for, pick the area of the venue that you want to be seated in, and enter your billing details.  Your tickets will often be sent to you via email or available for download right on StubHub, so you can print them off and have them almost instantly!

Selecting venue seats on StubHub

3. It pays to buy tickets on StubHub

Sign up for StubHub’s rewards program, and you’ll earn credit every time you buy tickets on StubHub.  Earn enough credit, and you’ll earn a Fan Code that can be used to reduce the cost of your next purchase!

4. Buy with confidence with the FanProtect Guarantee

StubHub guarantees that your tickets will get to you in time for the event, will get you entry into the event, and won’t be significantly different from how they were listed on StubHub.  If any of these guarantees is broken, or an event is cancelled, you will be refunded with money or Fan Codes, or even give you replacement tickets of equal or greater value compared to the ones you bought!

5. Pawn your unwanted tickets

Do you have tickets to an event and you can’t (or don’t want to) go?  Post them on StubHub, and see if they’ll sell!  The website will walk you through listing all of the details that potential buyers will need to know about your tickets.  It can even help you price them by comparing what other tickets for the same event are selling for on StubHub!

Listing selling information on StubHub

6. Get paid, or pay it forward

If your tickets sell, you can have your earnings deposited in your PayPal account, or send you a cheque in the mail instead.  Or, if you’re feeling generous, you can have StubHub donate the proceeds from your ticket sales to one of their partner charities!

Options for getting paid by StubHub

 

That’s a brief introduction to what StubHub is and how it works!  Whether you’re looking to buy tickets for that sold-out show or sell tickets to that event you can’t make it to, StubHub makes it easy, fast, and convenient.  Head over to StubHub.com today and see how simple it is to buy or sell event tickets online!