How to Reset Your eBay Password

We hope that it doesn’t happen, but you may have the unfortunate experience of forgetting the password to your eBay account. Or, you may have the disastrous experience of finding evidence that someone else has accessed your account without your permission (though the chance of that happening is, fortunately, rather slim). If by some misfortune you find yourself in either of these circumstances, here’s what to do.

To reset an eBay password:

  1. Visit www.ebay.com and sign in to your eBay account.
  2. Click Forgot Your Password?
  3. Enter your email address and click Continue.
  4. Click a box and choose to reset by Email, Text, or Call.
  5. Follow the instructions from the method you chose.
  6. Enter and confirm a new password, and click Submit.

Do you need a little more information that that? If so, check out our detailed instructions below (with pictures).

Detailed instructions for resetting your eBay password

1. Go to the eBay website and attempt to sign in to your eBay account.

Visit www.ebay.com and click Sign In in the top-left corner. Try to sign in again, but if you’ve forgotten or the sign in doesn’t work, follow the steps below.

Sign into eBay account

2. Click to reset your password.

Click Forgot Your Password? rather than entering your username and password.

Click to indicate you have forgotten your password

3. Enter your username or email.

On the next screen, type in either your user name on eBay or the email address that you used to sign up for eBay. Then click Continue.

Enter email address or username in fields

4. Choose the method you would like to use to reset your password.

On the next screen, you will be given three options for how to reset your password:

  • Get an Email will send you an email with a hyperlink that will let you reset your password when you click it.
  • Get a Text will send a text message to your phone that includes a code that you can enter to reset your password.
  • Get a Call will cause eBay to call your phone and provide you with a verbal code that you can enter to reset your password.

Choose a method for receiving eBay password reset

For this example, we’ll choose Get an Email.

5. Follow further instructions based on the method you chose.

Go to your email provider and log into your account. Then, open the email from eBay titled “eBay Reset Your Password.” Click either the Change Password button or the blue hyperlink inside the email.

Verify your identity for eBay

6. Type and confirm a new password, and submit the change.

You will be taken to a screen where you can reset your password. Click in the boxes labelled “New Password” and “Confirm New Password” and type a copy of a new password that you’d like to use into each, and a little gauge and pop-up will appear beside your new password to measure how strong it is. When you’re finished, click Submit.

eBay new password form

 

Voila! You now have a brand new shiny password for your account, and you can use it again! In the future, you may want to use these tips on managing your passwords in order to avoid forgetting your password again. And finally, if you’re concerned about your safety when using eBay, be sure to read our article on how safe eBay is here.


Is eBay Free to Use and How Does It Make Money?

eBay is a popular website for people to buy and sell goods, but what is eBay’s role in the economic relationships that form on it day in and day out? How does it differ from its competitors? This article will examine eBay’s “middleman” role, and how much you should expect to pay them to carry out that role.

Is eBay free?

eBay is free to use as a buyer; you are not charged money to open an account, or keep it open.  You are only charged money if you buy an item, or submit a winning bid or offer for an item.  However, if you are using eBay as a seller, it will cost you money to run a store, list items for sale, sell items, and so on.

How does eBay make money?

eBay makes money by charging various types of fees to people wishing to sell items on the website.  These include subscription fees for running a store on eBay, listing fees for listing more products for sale than one’s store type allows, and a final value fee that is dependent on the type of item being sold.

eBay pricing systems

eBay Stores subscription plans

eBay has comprehensive business solutions for those wishing to have extra tools at their disposal to help them sell items on eBay.  These are known as eBay Stores, and there are three available packages: Basic, Premium, and Anchor.  Each package offers greater benefits than the last, such as the ability to list more items for sale without incurring listing fees, or having to pay lower listing fees on items that do exceed your store type’s listing limit. For a full comparison, see this chart on eBay.

Each store subscription has a monthly rate and an annual rate.  The monthly rate is paid on a monthly basis.  The annual rate is paid all at once, but is less expensive than the monthly rate.

  • No Store — No monthly or annual cost.
  • Basic Store — $25 per month, $240 per year ($20/month rate)
  • Premium Store — $75 per month, $720 per year ($60/month rate)
  • Anchor Store — $350 per month, $3600 per year ($300/month rate)

eBay listing fees

eBay charges listing fees to users who post items for sale on eBay.  Depending on what eBay Stores package they have, a user can list a limited number of items for sale for free.  Any items listed beyond that will cause them to incur listing fees, which vary depending on the store type that they have, as well as whether each listing is for an immediate purchase or an auction.

  • No Store — Up to 50 free fixed-price or auction-style listings per month; 30₵/month per additional listing of either type
  • Basic Store — Up to 250 free fixed-price listings and up to 250 free auction-style listings (in most categories) per month; 20₵/month per additional fixed-price listing; 25₵/month per additional auction-style listing
  • Premium Store — Up to 1000 free fixed-price listings and up to 500 free auction-style listings (in most categories) per month; 10₵/month per additional fixed-price listing; 15₵/month per additional auction-style listing
  • Anchor Store — Up to 10,000 free fixed-price listings and up to 1000 free auction-style listings (in most categories) per month; 5₵/month per additional fixed-price listing; 10₵/month per additional auction-style listing

eBay final value fees

eBay also charges fees to a user whenever they sell something on eBay. Unlike the previously-discussed fees, final value fees are largely not affected by whether or not a user has an eBay Store package (or a particular tier of one), but instead are dependent on what type of item is being sold.

All final value fees are assessed on a per-item basis. They are based on the total value of the sale, which includes the item price and the shipping charges, but not the sales tax. Final value fees will not exceed $250.

  • Coins, paper money, or stamps — 6%
  • Car parts, tools, accessories, and supplies — 8%
  • Computers and video game consoles (including essential parts) — 4%
  • Cameras, audio equipment, memory cards, and other consumer electronics — 6%
  • Camera and cell phone accessories, and other computer peripherals  — 9%
  • Clothing, shoes, and wearable accessories — 9%
  • Books, movies / TV shows, music, and video games — 9%
  • Business and industrial equipment — 9%
  • Everything else — 9%

There are also sometimes special fees for doing special things to promote a listing, like putting up more pictures of the item or listing it in more than one category or national eBay site at once. For a full list of fees and applicable items, listing numbers, or actions, see this help page on eBay.

Anyway, that’s a quick overview of the fees that eBay charges in order to make money!


How to Change Your eBay Password

As you likely know, eBay is a website where you use your real financial details to pay real money in order to buy real goods. Therefore, you’re going to want to make sure that the password for your account is as strong as you can make it, in order to prevent anyone from breaking into your account and using your information and money to buy their stuff for them. To learn how to change your password, read below for our quick instructions, or scroll down if you need a bit more detail.

To change your eBay password:

  1. Go to www.ebay.com and sign into your eBay account.
  2. Move your cursor over Account Settings in the top-left corner, and click Personal Information.
  3. Next to the “Password” field, click Edit.
  4. Sign in again to verify your identity.
  5. Enter your current password, a new password (twice) and click Submit.

Detailed list of instructions for changing an eBay password

1. Visit eBay and sign in to your account.

Go to www.ebay.com in your web browser and log in. Choose any web browser you like, but for this tutorial, we’ll be using Google Chrome.

Sign into eBay account

2. Access your account settings.

Move your mouse cursor over your name in the top-left corner, and click Account Settings.

eBay Account Settings

3. Find the menu to change your personal information.

Click Personal Information in the menu on the left.

eBay Personal Information settings

4. Edit your eBay password.

Click Edit next to the “Password” field.

Click Edit next to the Password field

5. Enter your username and password again to verify your identity.

For security reasons, you will be asked to log in again. Just type in your password (your username should already be filled in), and click Sign In.

Sign into eBay again to verify your identity

6. Enter your current password and a new password, and submit the change.

On the next screen, click in the box beside “Current Password” and type in your password as it is now. Then, click in the boxes marked “New Password” and “Re-enter New Password” and type your password as you want it to be into each of them. Then click Submit.

Change eBay password

NOTE: You can also click the drop-down menu labelled “Secret Question” and select a security question, and then click in the box marked “Secret Answer” and type in the answer.  This can help eBay verify your identity in case you forget your password.

5 tips when changing your password:

1. Don’t repeat old passwords; always come up with something new.

It may be tempting to repeat old passwords, or even only change one minor aspect of your password rather than coming up with something new, but you should not do this. For example, if your password is “ilovecake” don’t change it to “ilovecake1”/”ilovecake2” and so on. You should also not just switch back and forth from “ilovecake” to “ilovepizza” whenever you need to change a password. Using old passwords is one of the worst tendencies people have when creating passwords.

2. Think random! Be sure to use length, complexity, and variety.

Using random combinations of letters, numbers, and symbols is always better than using only words or only numbers. Remember to make your passwords long as well. In the very least use a minimum of 8 characters, but remember that every character you add above that makes it so much harder to guess or hack. A password with 12-15 characters is much stronger, especially if it has at least one number, one symbol, and one capital letter worked into it as well.

3. Don’t use easy-to-guess or common passwords.

One of the worst things people do when creating passwords is use things that are easy-to-guess, and extremely common. Some of the worst offenses include “123456” or “654321” and so on, as well as “passw0rd” or “iloveyou.” Never use your birthday, anniversary, children’s birthdays, license plate number, or things that people can easily find out about you. Try coming up with a creative way to write a password for things you always do or use.

For example, if every Friday you order the same pizza, you could create a password such as: 1XLP-bac-gpep-shroom (one extra large pizza with bacon, green pepper and mushrooms). If your favorite movie is Casablanca, try something like: Rick’sCafe*1942. Think of things you love and can easily remember, but get creative with how you write them.

4. Change your passwords often, not just when you’re required to.

Only changing your password because someone has accessed your account is too little too late. It is wise to change your passwords every 3-6 months, or anytime you think it may have been compromised. Never share your passwords with anyone, or indicate that you always use particular phrases or numbers for passwords, as this makes your password much easier to guess than you might think.

5. Think of a way to remember your new password without writing it down.

One great tool you can utilize for this is a password manager website or app. These apps require only one password to access, but store your passwords for everything in one place. That way, you can make your passwords as long, random, and complex as you want, and don’t need to worry about forgetting them. Just be sure to use an extremely secure password for this app, because if someone is able to gain access to it, they would also have access to anything personal or private.

If you don’t want to use a password manager, there are some other tricks you can use to remember passwords without writing them down. Try coming up with something specific to the website or application you are protecting to help you remember it in the future. For example, if you were changing your password for eBay, you could consider including phrases such as “shopping,” “online,” “ecommerce,” “auction,” “bay,” and so on.

 

There! You’ve changed your password for your account, and hopefully it’s stronger than before. If you need information on how to reset your password in case it has been compromised, be sure to read our next tutorial (click “Next Tutorial” below).

If you’re not sure if your password’s up to snuff, check out our How Secure is My Password article for tips on how to check the strength of current and future passwords that you use. It’s also important to be aware of how safe and secure eBay is, so be sure to read our article on eBay safety .


How eBay Shipping Works

If you’ve read through some of our eBay course, by now you know a lot about what eBay is and how it works, how to bid for items, and how to make purchases. But when you win the bid for an item, but how exactly does the shipping on eBay work, and how is it calculated?

eBay shipping basics

eBay shipping rates and times depend upon factors primarily determined by the seller.  These include the weight and dimensions of the items soldl, where the seller is in the world, what shipping options are available in the seller’s country, and — of course — where you are located relative to the seller.

eBay shipping calculator

If you’d like to get information on shipping in advance:

  1. Go to www.ebay.com in your web browser and go to an item’s details page.

  2. Scroll down and click the Shipping and Payments tab. 

    Access shipping and payment calculator

  3. Use the text boxes and drop-down menus to enter the quantity of items that you want, the country where you live, and your mailing code (so eBay can determine where in the country you live).

    Enter your information to calculate your shipping costs

  4. Click Get Rates.

    Get eBay shipping rates

  5. Information will appear below that will show you the cost of shipping and handling, the type of shipping being used, and the estimated delivery date of the item (including when it is expected to ship).
     
    Calculate estimated delivery date for shipment

    Sometimes, you will have more than one option available, so keep that in mind when you’re ready to check out with your order.

eBay international shipping

As we explained in the last section of our How to Buy on eBay tutorial, the ecommerce website has its own special international shipping program.  It will often ship items to local global couriers in the U.S. and U.K. first when said items need to be shipped to certain countries.  However, this only applies to certain countries and items, and may involve extra customs fees and taxes.

Click here to read more about eBay Global Shipping.

eBay free shipping

There are parameters that you can use in its search functions (both basic and advanced) that let you search only for items that you can get free shipping on.

Search for items eligible for free shipping

 

Well, that’s some quick information for you about eBay shipping! Check out our article on tracking eBay orders to learn about how to track your packages once they have shipped.


How to Contact eBay Customer Service

eBay has a very extensive help center with hundreds of pages of content that explains their website, gives you tips on how to deal with certain situations, and helps solve many of the common issues users experience. However, not all problems can be solved this way, because each issue is unique, and sometimes, you just need the personal touch. If this is the case, you can contact its customer service department.

To contact eBay customer service:

Sign in to your eBay account, and click the Help & Contact menu, and then Contact Us. Choose a topic and subtopic, and access the help center pages to read about solutions to your problem. If you want to speak to someone on the phone, you can click Call Us, or Call Me to have eBay call you.

If you want to access the eBay help pages directly, click here. If you need a bit more direction about each step of this process, read below for our step-by-step guide on how to contact support. Otherwise, scroll down for our explanation of how to open an eBay item case, or our helpful tips for contacting customer support.

Detailed instructions for how to contact eBay customer service

1. Visit eBay.com and sign in to your account.

Go to www.ebay.com in your web browser of choice, and log in to your account. Any web browser should do the trick, but for this tutorial, we’ll be using Google Chrome.

Sign into eBay account

2. Access the eBay contact form.

In the menu across the top, click Help & Contact.

eBay Help and Contact

Then scroll to the bottom of the screen and click Contact Us.

Contact eBay customer service

3. Select a topic and access the eBay help guide.

First, click a general topic from Buying, Selling, or Account.  Then, click one of the general subtopics that appear below.

General eBay help topics

Next, pick a more specific subtopic from the menu that appears. Let’s say, for example, you want to cancel a bid that you’ve made for an item, but you can’t contact the seller or they aren’t co-operating. Click Retract a Bid. Another window will pop up with some information and/or options on how you might otherwise solve this problem.

Specific eBay help topics

4. Call eBay customer service.

If the information provided here doesn’t help you solve the problem, you may be able to select one of the contact options below. If you click Call Us

Call eBay customer service

…you will be given the customer service number required to call the division of eBay that can help you with the particular problem that you are having.  You will also be given a one-time identification code, which you can dial after you call. This will allow eBay customer service to identify you when you call and thus quickly get up to speed on the kind of help that you need.

Select division of customer service to obtain eBay phone number

5. Have eBay customer service call you.

If you click Call Me instead…

Have eBay customer service call you

… a window will open where you can select your country (so eBay knows which country code to use when calling you), and type in your phone number.

Select country and enter phone number

NOTE: If you have already registered a phone number with eBay, it will appear here automatically. You can change it if you wish, though.

6. Special case: a specific problem (like cancelling a bid).

In some cases, if you want to cancel a bid or a purchase, you will have to find or select the item in question, and then options for contacting eBay will be available.

Special contact options

7. Special case: a problem with an eBay affiliate.

In some cases, alternate contact options will appear, such as taking you to the customer service page for one of eBay’s affiliate websites (such as PayPal or Half.com), or taking you to a link required to fill out a form of some kind.

eBay affiliate customer service options

How to open an eBay item case

If you bought an item and haven’t received it yet or it arrived not as advertised, that’s a problem. If you sell an item and don’t get paid, or need to cancel a sale, that’s a problem, too. The first thing that you should do in either of these cases is contact the other person involved in the transaction and try to work things out with them. If you are unable to do so, your next step should be to open an item case.

To open an item case:

  1. Visit www.ebay.com and log in.
  2. Move your cursor over your name in the top-left corner, and click Account Settings.eBay Account Settings
  3. Click Resolution Center.eBay Resolution Center
  4. Click the button next to “I Bought an Item” or “I sold an Item” to explain why you want to open an item case. Click Continue, and follow further instructions.Provide reasoning for opening an eBay Item Case

Opening an item case will cause eBay’s customer service team to intervene in the item dispute, and decide whether the buyer or seller is eligible for a refund or other remedial measures.

4 eBay Customer Service Tips

1. Plan in advance, and do as much research as possible to avoid problems.

It may be cliché, but an ounce of prevention is worth a pound of cure.  Make sure that you research an item thoroughly, including its condition, its specifications (including what it does or does not include, where it does or does not ship, how much you have to pay for shipping, and whether or not the seller will accept a return on the item for a refund.

You should also research the seller and see how highly they’re rated, as well as what other people have said about them in reviews.  This will generally help you avoid many common problems that will necessitate contacting customer service in the first place.

2. Try to work things out with the other person (buyer or seller) in the transaction first.

Generally, before you go running to customer service when you have a problem with an item, you should get in touch with the seller (or buyer) first.  Politely explain to them the problem that you’re having, and maybe include a picture or two of the item or your bill/packing document as evidence (if you already have the item).

Generally, as a buyer, if you’ve followed the seller’s policies (and aren’t legally obligated to buy the item by winning it in an auction or having an offer for it accepted), they’ll be happy to work out something fair with you.

3. Have any relevant information on hand if you decide to call eBay.

Be sure to have information about the item or issue you’re having trouble with before you get in touch with its customer service team.  This could include (but is not limited to) item or order numbers, PayPal or eBay account balance, copies of any emails that you’ve received from eBay, and so on.

4. Be patient and courteous with customer service – they want to help you.

Though its customer service team is usually very busy and it might take a while of being put on hold to get through to them, remember that they aren’t to blame for what’s gone wrong.  Your problem is with either another division of eBay, or the person on the other end of an item that you bought or sold. While it may be frustrating to have to wait to get your issue fixed, staying on the line is the only way you will solve anything.
 

Anyway, there are some steps and tips for how to contact eBay customer service! If you’re finished with eBay, need some suggestions for other popular ecommerce websites, check out our article on the best websites like eBay. We’ve also got a great tutorial on how to delete your eBay account