How to Change or Cancel Travel on Priceline

Have you booked travel accommodations through Priceline.com and need to cancel your booking? Or, are you considering booking, but want to ensure you’ll be able to cancel it if your plans change? In this article, we’ll tell you everything you need to know about Priceline’s cancellation policy, and show you how to cancel a booking you might have already made.

What is Priceline’s cancellation policy?

Generally, cancelling an accommodation through Priceline is subject to the cancellation policies of the airline, hotel (chain), or rental car company that you are booking with.  However, in general, bookings made through the “Name Your Own Price” or “Express Deals” systems cannot be cancelled or changed.

The only exception is if you use either of these systems to book a hotel, and then need to book additional days (due to inclement weather, personal emergencies, or other changes to travel plans). In this circumstance, Priceline may be able to help you change your booking itinerary.

Be sure to read the cancellation policy of the airline, hotel, or car rental company carefully. It can usually be found while you’re in the process of booking your accommodation, or it may be accessible from your itinerary (which we’ll show you how to find below).

Or, if you want to book with a company that has a clearer cancellation policy, try Orbitz.com or one of best Priceline alternatives.

How to cancel a flight, hotel, or car rental booking on Priceline:

  1. Go to www.priceline.com in your web browser.
  2. Hover your cursor over My Trips and click View, Print, or Email Your Itinerary.
  3. Enter the information associated with your booking, then click Continue.
  4. If your booking is eligible for cancellation, you’ll be able to start cancelling your booking.

If those instructions were a little too short for you, and you’d like some additional guidance, read our detailed instructions with pictures for how to cancel a booking below.

Detailed instructions for how to cancel a Priceline flight, hotel, or car rental booking

1. Access your flight, hotel, or car rental booking itinerary.

Open your web browser and go to www.priceline.com. In the upper-right corner, move your mouse cursor over the My Trips menu and select View, Print, or Email Your Itinerary.

View Priceline itinerary

2. Enter your email address and the trip identification number associated with your booking.

Click in the boxes labelled “Email Address” and “Trip Number” and type in your email address and the ID number on your itinerary (which you should have printed out after making your booking; it may also be found in your email inbox).

Enter trip information

If you can’t find your itinerary ID number for some reason, click the check box labelled “I Don’t Have My Trip Number.” Then, click in the two new boxes that appear and type in, respectively, your email address and the last four digits of your credit card number.

When you’re all set, click Continue.

3. If your booking is eligible for cancellation, the next step will be to start the process of cancelling your Priceline booking.

Priceline should be able to find your itinerary for you. If your booking is eligible to be cancelled or changed, you should be able to find a link to let you do it (i.e. it should say “Change My Flight” or “Cancel My Car Rental” or something to that effect). Click on it, make any changes you need to (which shouldn’t be too different from the process of originally booking your accommodation), and then confirm your changes.

5 tips for cancelling a Priceline booking

  1. Keep in mind that if you booked your accommodations using Priceline’s “Name Your Own Price” feature or “Express Deals” feature, you may not be able to make changes to or cancel your booking. Part of the reason why they are able to offer these deals is because they don’t allow people to easily cancel their bookings.
  2. Have all of your itinerary and booking information handy. This will be helpful if you happen to need it during the cancellation process.
  3. Be patient. Travel websites don’t usually make it incredibly simple, quick, or easy to cancel bookings, but if you stay calm and take your time, you’ll have a better time getting through the process.
  4. Remember that you can easily get a hold of customer service if you have questions or need help. They can be reached through online chat, by email, or on the phone.
  5. Try contacting the airline, hotel, or car rental company that you booked with directly. One of these parties should be able to help you get your booking changed or cancelled.

 

Now you know what to do if you have a change of plans and need to alter or cancel your booking made through Priceline!


How to Contact Priceline Customer Service

If you’re having trouble with an aspect of Priceline – say, you need to change or cancel a booking – you might need to get in touch with Priceline’s customer service team. There are three main ways to do it: text-chatting live with a customer service agent, sending an email, or calling their customer service division over the phone. Here are the basics of the process:

  1. Open your web browser and go to www.priceline.com.
  2. In the top right corner, move your cursor over Help, then click on Contact Us from the menu that appears below.
  3. Click on a topic related to your issue to get more information, or choose a method to contact Priceline, choosing from Online Chat, Email, or Phone Call.

Were those instructions a little too quick and concise for you? If so, don’t worry – next, we’ll give you detailed instructions on how to use each contact method for contacting Priceline customer service.

3 ways to get in touch with Priceline customer service

1. Try getting in touch with a customer service representative through live online text chat.

1.Open your web browser and go to www.priceline.com. Move your mouse cursor over the Help menu in the top-right corner, and click Contact Us.

Priceline Contact Us button

2. Scroll down the screen until you see “Still Stumped?” then click Chat with Us to get in touch with a customer service representative.

Priceline Chat With Us button

3. A window will pop up that contains a form, which you need to fill out.

Priceline chat form

Click in the respective boxes and type in or select:

  • Your first name
  • Your last name
  • Your email address
  • The section of Priceline that you need help with
  • Whether or not your problem concerns a booking that you’ve already made
  • A brief description of your issue

When you have entered all of this information, click Submit.

You may have to wait for a short while before an agent can assist you.  When they connect with you, simply type in what you want to say and press the “Enter” key to send your message.  When you are done chatting, close the pop-up window.

2. You can also try contacting Priceline customer service through the email form on their website.

1. Open your web browser and go to www.priceline.com.  Move your mouse cursor over the Help menu in the top-right corner, and click Contact Us.

Priceline Contact Us button

2. Scroll down the screen until you see “Still Stumped?” then click Email Us to get in touch with customer service.

Priceline Email Us button

3. A form will appear, which you must fill out.

Priceline email contact form

Click in the respective boxes and type in or select:

  • Your first name
  • Your last name
  • Your request or itinerary number (optional; if applicable)
  • Your email address
  • The part of Priceline that you are having an issue with
  • The sub-section of that part of Priceline that you are having trouble with
  • A short description of your problem
  • A detailed explanation of the issue or question that you have

When you’re done, click Submit.

Be sure to watch your email inbox for a response!

3. Do it the old fashioned way! Contact a customer service representative by calling them on the phone.

Priceline customer service can also be reached by calling their phone number: 1-877-477-5807.

Priceline call button

If your call is about an existing booking or bid, be sure to have your itinerary or request number handy, as well as the phone number that you provided when you made that booking or bid (if it’s different than the one that you’re using to call Priceline with).

5 Tips for Dealing with Priceline Customer Service

1. Do as much research as possible in advance.

Be sure to read all of the information (including the fine print) when booking a flight, hotel, or car rental. It’s better if you know all of the information ahead of time.

2. Make sure you have all of the information about your booking before contacting customer service.

Have all of your information in front of you. If you’re contacting them about a problem with a booking, for example, you’ll want to have all of the information in case the customer service representative happens to ask for it.

3. Try your best to be patient.

Be patient with the customer service representative you’re dealing with. You may have to wait to speak to someone  – but keep in mind that they are a very large company and probably have lots of other people like you that need help too.

4. Get in touch with the providers of the accommodations you booked through Priceline directly.

Check your bookings with the travel companies involved in your trip. It’s a good idea to call the airline, hotel, or rental car company that you booked through Priceline to ensure that your accommodations have been properly booked.

5. Try speaking with the higher-ups.

Ask to speak to a supervisor or manager. It’s possible that the customer service representative you’re speaking to may not have the authority to solve your issue the way you’d like. If you try to get in touch with someone with more authority, they may be able to help you out. However, keep in mind that this process may take a little more time and patience.

 

That’s everything you need to know about how to contact Priceline customer service. We hope you have success in resolving your issue! Have a look at our next article to learn about Priceline’s competitors – maybe one of these sites will work out better for you than Priceline!