How to Change Your eBay Account Settings

Need to adjust your eBay settings?  Whether you’re looking to change your email or password, change what notifications you get on eBay (and how often you get them), or need to resolve a dispute you’re having with another eBay user, you’re going to want to start by going to and logging in.

Then, move your mouse cursor over your user name in the top-left corner and click Account Settings.

Access your eBay account settings

You will notice on the left-hand side of the page that there is a menu outlining the different settings categories that you can access on eBay.  We’ll go through them below.

Choose a category of settings to update or change them

My Account

This category includes a general overview of your account, including how your store on eBay is doing (if you’re a seller).

You can link your eBay account with your PayPal account. is an online transaction service that lets you pay for things on line in various ways, all in one place. It’s owned by eBay now, and most of eBay’s transactions are done through PayPal. So, if you use eBay a lot (or already use PayPal), it might not be a bad idea to register for a PayPal account and/or link it with eBay.

You can also see any feedback that you’ve received as a buyer or seller here.  When you buy an item, or someone buys an item from you, you and the other person can rate and review each other based on timeliness of the item’s arrival, whether the item was as-advertised or not, item price, whether you honour your commitments as a buyer by paying for the item and only opening a case with good reason, and so on.

You can also click Request Feedback Revision if you’ve had a change of heart and would like to edit feedback you’ve left for someone else.

Personal Information

Here, you can change:

  • whether you’re signed up for eBay as an individual or a business
  • your eBay user name
  • your account password
  • your account secret question (this is useful if you ever forget your password)
  • your account email address
  • your account’s contact address (including your name)
  • ​your main payment method (including for eBay’s charity donations)

We’ll go over how to change your account password in detail in this tutorial.

Communication Preferences

This menu lets you control when and how eBay will send you notifications about:

  • your buying and selling activities
  • messages sent and received between you and other eBay users
  • feedback that you receive
  • details about your account that you change
  • the status of any disputes you are resolving with other eBay users
  • ​promotions and other news about eBay itself

You can receive notifications within eBay’s internal message system, at the email address registered with your account (which you can change here), and even in a text message on your phone (if you set that up).  You can also choose, for some notifications, to receive them in real time, daily, weekly, or not at all.

Site Preferences

These options let you change a bunch of different things, including:

  • whether or not eBay can use your activity on the website to show you relevant advertisements
  • what third-party websites your eBay account is connected to (such as Facebook)
  • if and when eBay sends you a buyer’s alert, such as being outbid or a listing ending
  • ​whether or not eBay keeps you signed in on a particular computer (unless you manually log out)

Seller Dashboard

This lets you manage your store and the items you sell on eBay.  Stay tuned for our tutorial series on selling on eBay for more information on how to use this.


You can come here to view items that you can leave feedback on, as well as see feedback that has been left for your items (or you as a user).  You can also Request Feedback Revision if you have a change of heart and want to edit feedback that you left for someone else.

PayPal Account

You can come here to manage or create a PayPal account. PayPal is a service owned by eBay that you can use to store your billing details, and then pay for various things on the Internet in different ways.

Donations Account

This allows you to make donations (one-time, continuous, or as a percentage of your sales) to charities registered with eBay.  You can also make donations by buying from certain sellers, or by choosing the option to donate when you check out while buying an item.


This allows you to purchase subscriptions to tools and information from eBay.  They are mostly for people who are selling items, so be sure to look for our upcoming tutorial series about selling on eBay in order to learn more about these applications.

Resolution Center

Come here to solve problems that you have on eBay, such as if you buy an item and you never receive it or it isn’t as the seller described it, or if you’re a seller and need to cancel a sale or get a buyer to pay up.  (Though, you should probably try to contact the user that you have a problem with first and see if you can work it out privately, without involving eBay’s customer service team.)

See our eBay Customer Service tutorial for more information on solving problems with purchases or sales.


That’s a quick overview of the settings that you can fiddle with on eBay!  We hope that some are useful to you!

How to Get and Use eBay Coupons to Save Money

Want to get even better deals on the things that you buy on eBay? There are eBay coupons scattered all around the Internet that you can use to get a better deal on your order when you check out.

What are eBay coupons?

eBay coupons are special codes that you can get from eBay through email, or that you can find scattered around various coupon websites.  You can use them when you pay for an order to reduce the cost by, say, getting free shipping or by getting a percentage off an order’s price if it’s over a certain amount.

How do I get eBay coupons?

Getting eBay coupons directly from eBay

You can sometimes get coupons straight from eBay by signing up to receive them at the email address that you used to register for eBay.  To do this:

  1. Go to in your web browser and log in.

  2. Move your mouse cursor over your name in the top-left corner, and then click Account Settings.

    eBay account settings

  3. Click Communication Preferences.

    Select Communication Preferences

  4. Click Show beside “Promotions and Surveys” and make sure that the check box beside “General Email Promotions” is checked.  If it isn’t, click it to mark it, and then click Save.

    Click to enable email promotions

Getting eBay coupons from external websites

Certain virtual coupon websites on the Internet, such as FatWallet, GoodShop, CouponFollow, and UltimateCoupons contain coupon codes for certain products or services on eBay. They generally look like this (though you may have to click Reveal Coupon or something like that to get to them):

Find eBay coupons on other external websites that you can use on eBay

In either case, once you find a code, be sure to write it down, as well as information on what it can be used for or when it expires.

How to use eBay coupons

  1. Go to in your web browser and log in.

  2. Find an item (or items) on eBay that you wish to purchase and Buy It Now (or add it to your virtual shopping cart, and then proceed to the virtual checkout).  See steps 1 through 6 in our How to Buy on eBay tutorial for help with this.

  3. Once you get to the checkout page, click in the box that says “Redemption Code” and type in the code that you wrote down.  Then click Apply.

    Type in your redemption code to get savings on eBay

If the code doesn’t work, re-check the fine print on it (including the items you can or can’t use it on, or when it expires), or try a different code.


That’s a brief lesson on how to use eBay coupons! Our next tutorial will teach you how to update your eBay account settings.

How to Use an eBay Watch List

Got your eye on a certain item on eBay? You can add it to your "Watch List" to place a virtual bookmark on it, so that you can get back to it quickly. That's not all your Watch List does, though! You can also request notifications and/or emails be sent to you when something about the item changes (such as its price, stock, or details). If the item stops being for sale, you can even be notified if that item is ever put up for sale again!

Note that you can only place a total of 200 items on your Watch List before it is considered to be full. In this case, you will have to remove some items from your Watch List before you can add more (and we will cover how to remove items from your Watch List at the end of this tutorial). To start out, we’ll explain exactly what the Watch List is.

The eBay Watch List is a feature of the popular online marketplace that allows you to mark an item of interest and monitor as its status changes. Anything from quantities, price, or the increase in bets, and eBay will notify you so you know the exact status of an item you’re interested in at any given time.

How to add an item to your Watch List

  1. Go to in your web browser and log in.
  2. Find an item that you wish to put on your Watch List, either by browsing for it or searching for it, and click on it to see its details.

    Search for items you want on eBay
  3. Once you're on the item's details page, underneath the purchase options, click Add to Watch List.

    Add item to eBay Watch List
  4. You can also add items to your Watch List right from your search results.  First, click the drop-down menu beside "View," and select Customize.

    Add to Watch List from search results

    Then, click the check box beside "'Watch This Item' Link" to mark it (or leave it if it's already marked). Then click Apply Changes.

    Watch items on eBay

    Finally, click Watch beneath an item's price in your search results to add it to your Watch List.

    Click Watch to add to eBay Watch List

How to view items on your Watch List

  1. Assuming that you're still on eBay and logged in, move your mouse cursor over My eBay in the top-right corner and click Watch List.

    Access eBay Watch List from My eBay menu
  2. Once you're viewing your Watch List, you can click on an item's name to see more details, click on a seller's name to see more about what they sell or who follows them, or click on a seller's feedback rating to see what other people have said about that seller.

    See item details by clicking on its name
  3. In the top-right corner, you can click the drop-down menu beside "Status" to select if you want to see All items on your Watch List, items that have Active listings, or items whose listings have Ended (e.g. because they have expired or the item has been sold).

    Filter through status of items on Watch List

    You can also click the drop-down menu beside "Sort By" to sort items on your Watch List by how soon their listings will end, how low or high their prices are, their sellers' user names (in alphabetical order), or how recently their listings were posted.

    You can even click Print to display a printer-friendly version of your Watch List, and then click Print on this new page to use your printer's interface to print out your Watch List!
  4. When an item on your Watch List has an active listing, you can use the buttons on the right to place a bid for it, buy it now, or add it to your shopping cart.  If the item is being auctioned off, you can also see how many bids have been placed for the item (and click this to see the bid history).

    Place a bid on Active Watch List items

    You can also click More Actions and choose to visit the seller's store, view the seller's other items, view similar items, follow this item's seller, or contact the item's seller. Similar functions are available for completed listings, but you can't buy or bid for them... obviously.
  5. If you move your mouse cursor over an item, you can click Add Note to add a note about this item, such as if you're waiting for it to go on sale or reminding yourself how much you're willing to bet on the item in an auction. Type in your note in the box that appears (it can be up to 250 characters long) and then click Save. You can click Edit Note to change this note, and then click Delete to get rid of it.

    Add a Note to a Watch List item
  6. You can also click the check boxes beside two or more items on your Watch List and then click Compare to bring up a side-by-side comparison of the items.

    Compare items on Watch List

How to delete an item from your Watch List

  1. Go to your Watch List (assuming that you're not already there). Move your mouse cursor over the item that you wish to remove from your Watch List, and click Delete Item. Click Confirm if you are sure that this is what you want to do.

    Remove item from Watch List
  2. You can also delete multiple items from your Watch List at once by clicking on the check boxes beside them, and then clicking Delete. Click Confirm in the window that pops up if you are sure that this is what you want to do.

    Delete an item from the Watch List
  3. You can also simply click on an item on your Watch List to go to its details page, move your cursor over Watching, and click Remove from Watch List.

    Remove Watch List item from item details page


That's a quick overview of how to use a Watch List on, including adding, organizing, and removing items! We have plenty of articles in our eBay course that can help you with bidding on eBay. You'll find tutorials on how to bid, advanced bidding tips, and eBay's Best Offers.

eBay Purchase History

Need to manage or remember the things you’ve bought or won on Head over to your purchase history. It tracks all items that you’ve purchased or won in an auction for the past three years, including items you’ve won or purchased recently.

NOTE: An item will only show up in your Purchase History if you were logged into eBay when you bought it or won it. It will not show up if you bought the item as a guest.

How to view and use your eBay Purchase History

1. Go to in your favorite web browser and log in.

2. Move your mouse cursor over My eBay in the top-right corner and click Purchase History.

Access eBay Purchase History from menu

3. You will see a screen like the one below.  Click the yellow buttons in the screenshot here to learn what you can do with your purchase history.

View eBay purchase history
(Image source:

Hidden/Not Hidden — These buttons will toggle your view between recent items and items that you’ve hidden (i.e. archived because they aren’t really important anymore).

See Orders From — This will allow you to choose whether to see purchases that you’ve made from the past two months, or from any of the past three years.

Filter By — This allows you to choose to only see items based on their status (paid for, shipped, awaiting feedback, or received feedback).

Item, Seller, and (Estimated) Delivery Date — Click on the seller’s user name to go to their profile, or click on the item to go to its listing.

Item Status — The coloured icons here denote the status of an item.  From left to right, they are:

  • Item had been paid for
  • Item has been shipped
  • Seller is awaiting feedback on the item
  • You have received feedback as a buyer for this item

Tracking Number — If the seller has provided tracking information for this order, you can click here to see how close it is to getting to you.

See our tutorial on how to track an eBay order for more information.

Action Button — Click here to take the next most appropriate action for this item.

More Actions — Click here to do things such as:

  • Send feedback to the seller of this item
  • Contact the seller of this item directly
  • Notify the seller that you are returning the item
  • Follow the seller of this item, or see their other items
  • Resell this item (if you have a seller account on eBay)
  • Mark this order as “hidden”

Orders Per Page — Though it’s not shown here, you can click on a number at the bottom-right corner of the screen to determine how many orders or items that you want to see on a single page at a time.

How to delete your eBay purchase history

You can’t outright delete your purchase history on, but you can hide items and orders in your eBay Purchase History Archive if they’re getting in the way.

To do this, find the item or order that you want to hide, and click More Actions. Then, click Hide Order.

Hide eBay orders

Click the button beside “Hidden” in the top right corner to see orders that you’ve archived.

View hidden eBay orders

From here, you should be able to retrieve an item (if you need it) through an option in the More Actions menu.


Anyway, that’s a bit about how to use your eBay purchase history! If there’s an item on your purchase history that you’d like to try to cancel the order for, check out this tutorial

If you’ve found items on eBay you are considering to buy in the future, click “Next Tutorial” below to learn how to add items to your eBay Watch List.

How to Do an Advanced eBay Search

If a basic search on eBay can’t find what you’re looking for, you can use advanced criteria or search for other things including sellers, users, stores, and motor products.

To do an advanced search on eBay:

Go to in your web browser and log in (if you haven’t already).  Then, next to the Search button in the top-right corner, click Advanced.

eBay advanced search button

From here, you can search different elements in different subcategories on eBay (on the left) by using advanced criteria (on the right).

Use advanced search criteria to do a more specific search

Search for Items

Find Items — This allows you to find items on eBay by name (with the option to include or exclude words or lock their order) or ID number, description, whether they’ve already been sold or not, price, condition, sale type (auction or buy now), or sellers’ location and stipulations.

On eBay Motors — This allows you to find vehicles or vehicle parts for sale on eBay by brand, model name, year, and more.  It also allows you to search for keywords in the item description (as opposed to the title), items that have already been sold, or items within a certain geographical distance of where you live (or a major city).

By Seller — This allows you to find a seller by entering their user ID.  You can also choose to see both exact AND close matches for seller IDs in your results, as well as to only see items from those users that have already been sold (within the last two weeks, within the last week, or within the last day).

By Item Number — You can search for an item by its listing number.

eBay Store Search

Items in Stores — This allows you to find items on eBay by name (with the option to include or exclude words or lock their order) or ID number, description, whether they’ve already been sold or not, price, sale type (auction or buy now), or sellers’ location and stipulations (including where they are relative to you and whether or not they ship to your location or use your currency).

Find Stores — This allows you to find stores on eBay (remember, a single user might have multiple stores for different types of products) by either the store name, or the names or types of products that the store sells.

Members Search

Find a Member — Find any user on eBay (not just sellers) by entering their user ID or email address.  It will automatically include both exact and close matches in your results.

Find Contact Information — If you have recently bought something from — or sold something to — another user, you can type in their user ID and the ID number of the item in question in order to have eBay exchange your contact information with theirs via email.

For some of the advanced searches, you will need to input a security “captcha” code, for privacy reasons.  Click in the box beside the distorted image and type in the numbers that you see.  If you’re having trouble seeing the characters clearly, click Change the Image to create a new “captcha”, or click Listen to the Numbers to hear the numbers that you need to input.

Input security code to see results for some advanced search criteria

For some searches, you will also be able to sort your results, as well as choose how many display (at once).  When you’re done, click Search at the bottom of the screen, or click Clear Conditions to remove all criteria that you have entered so far and start again.

Sort and filter search results

From there, searching should be very similar (if not identical) to using a basic search. Be sure to check out our tutorial on eBay’s Best Offers feature to learn how to save some money while shopping on eBay.

How to Do a Basic eBay Search

Can’t find something that you’re looking for on eBay by browsing around categories of merchandise or checking out what’s trending? You might want to try searching for items directly.  You can search for items by their name, category, brand, type of listing, and more!

To do a basic search on eBay:

  1. Go to in your web browser and log in.

  2. If you have an idea of what category the item you’re looking for is in, click the drop-down menu beside the Search button and select a category.  Then (or otherwise) click in the box at the top that says “Search…” and type in what you’re looking for.

    Select a search category

    As you do, eBay will suggest key words or phrases that might match what you’re looking for.  Click on one of the key words or phrases to use it as your search term(s), or click the Search button to search for exactly what you typed in.

  3. Once you get to your results page, chances are that you’re still going to have quite a few different items to sift through, depending on how general or specific your search terms are.  Fortunately, there are several ways to organize and narrow down what you’re looking for.  For instance, try clicking one of the “Related” key words or phrases underneath the search bar to make your search terms a little more specific.

    Click to see products related to your initial search

    You can also click the check box beside “Include Description” if you want to search for your search terms within the description of the item as well, as opposed to just its listing name.

  4. Click one of the buttons at the top-left of the results display to show All Listings that match your search terms, ones that you have to win in an Auction, or ones where you can Buy It Now.

    Sort between items you can buy now and those you can win in auction

  5. The options at the top-left of the screen allow you to narrow your search results to items within a specific category or subcategory.  Click the category that you want to look inside.

    Narrow eBay search results

  6. You can also use the options below the “Categories” options to filter your search results by various criteria, such as the brand name, item condition, price, delivery options, or any special seller stipulations (such as whether or not they accept returns).  If you click See All beside any criterion (or click More Refinements at the bottom of this list), a new window will pop up allowing you to set several conditions at once.

    Filter search results with various criteria

    Click the tabs on the left to select the different types of filters, and then use the buttons, check boxes, etc. on the right to set the parameters for those filters.  A checkmark will appear beside each type of filter where parameters have been set.  The specific filters will display at the bottom of the window; click the “X” beside a filter to remove it.  When you’re done creating filters, click Apply to narrow your search results (or click Cancel if you don’t feel like applying these filters right now).

    Click Apply to filter your search results

  7. If you wish to sort your results, click the drop-down menu beside “Sort” and select an option.  You can sort items based on:

    Best Match: how closely an item matches your search terms
    Ending Soonest: how soon an item’s auction or listing will end
    Newly Listed: how recently an item’s listing was added to eBay
    Lowest Price + Shipping: how inexpensive an item is, with shipping charges included
    Highest Price + Shipping: how expensive an item is, with shipping charges included
    Highest Price: how expensive an item is, without shipping charges included
    Distance: how close the seller’s geographical location is to where you are

    Use the drop-down menu to sort your search results

  8. You can change how your results display by clicking the drop-down menu beside “View” and switching between a Gallery-style view and a List-style view.  You can also click Customize to bring up a window with additional options.

    Switch between a gallery-style view and a list-style view

    Here, you can select a gallery-style view or list-style view, the sort order of your results, how large the pictures of your results are, how many results are displayed per page, and what additional information displays (or does not display in the listing).  When you’re done making changes, click Apply Changes to change how your results display, Cancel to stick with what you have, or Restore Defaults to go back to eBay’s default display.

    Click Apply Changes to change the way your results are displayed

  9. You can click a result down the right-hand side to view popular items on eBay that match your search terms, items with related search terms, or collections that other people have made whose names match your search terms.

    View popular items related to your search terms

  10. Finally, if you want to save this search and have eBay give you updates in your email an on your eBay home page about new and popular items that match your search terms, click Follow This Search at the top of the results display.  (Click this button again to stop following this search.)

    Save your eBay searches for the future

  11. When you see a result that you like, just click on the item’s title to take you to its details page.

    Click on the title of a result to get details about that product

That’s pretty much all there is to know about how to do a basic search!  If you still can’t find what you’re looking for, head on over to our next tutorial — eBay Advanced Search — and see if the extra options you have there can point you in the right direction.