eBay Feedback and Ratings

After one of your items is sold on eBay, the buyer pays you and then (hopefully) receives the item after you ship it. But that’s not quite the end of your relationship. Both you and the buyer can let each other – and the rest of the users on eBay.com – know what kind of experience you had with the transaction.

For example, the buyer can comment on your ability to answer questions about your item, whether or not you sold the item for a fair price, and whether or not their item arrived quickly and/or in good condition (check out our article about shipping on eBay for shipping tips that will make buyers happy). And as a seller, you can put in good word for a buyer if they are polite in their dealings with you, pay promptly for what they buy, and are reasonable in attempting to resolve any problems that come up.

In this lesson, we’ll explain how the feedback and ratings system on eBay works, as well as how you can potentially get neutral or negative feedback on your profile changed or removed.

How does eBay’s feedback and ratings system work?

After a sale, the buyer can rate their interactions with the seller as “positive,” “neutral,” or “negative” and write a few short comments to justify their rating. If the seller likes how the buyer dealt with them, they can also leave a “positive” rating, along with a few comments, for the buyer.

(Note that sellers are not allowed to give buyers “neutral” or “negative” ratings. This prevents them from retaliating against buyers who leave “neutral” or “negative” ratings for potentially valid reasons.)

The ratings that you get affect your overall feedback score. For each “positive” rating you get, you gain 1 point. For each “negative” rating you get, you lose 1 point. If you get a “neutral” rating, you neither gain nor lose points.

What happens if I’m rated multiple times by the same person in the same week?

If someone repeatedly buys from (or sells to) you during a week and leaves you multiple ratings, those ratings will be totalled to give you an overall rating from that person for the week. If the total points from their ratings are greater than 0, you get an “overall positive” rating and gain 1 point. If points from your ratings total exactly 0, you get an “overall neutral” rating and your score is not affected. If points for your ratings total less than 0, you get an “overall negative” rating and lose 1 point.

So let’s say, for example, that someone buys 10 items from you during the same week. They leave you 4 “positive” ratings, 4 “neutral” ratings, and 2 “negative” ratings. Your overall rating for the week from that buyer, then, would be calculated as follows:

(4 “positive” ratings X 1 point) + (4 “neutral” ratings X 0 points) + (2 “negative” ratings X -1 point) = 2

So, since the total points that you score from the user’s ratings for that week equal a number greater than 0 (in this case, 2), you get an “overall positive” rating from that user for the week, and you gain 1 point for your score.

Basically, this policy prevents anyone on eBay from gaining or losing more than 1 point on their score from the same user in the same week. This keeps users from gaming eBay’s ratings system by sabotaging another user’s score with multiple “negative” ratings, or by artificially boosting another user’s score with multiple “positive” ratings.

How do I read an eBay user’s feedback rating?

In most places on eBay, you can see a user’s feedback score beside their user I.D. In addition, they will often have a star icon beside their score, denoting their rank. Sellers may also sometimes have a percentage beside their score, which measures the number of “positive” ratings they’ve received over the past year against the total number of “positive” and “negative” ratings they’ve received in that same time period (“neutral” ratings do not affect this percentage).

eBay user feedback score

Star Icon Score
yellow star 10 – 49
blue star 50 – 99
turquoise star 100 – 499
purple star 500 – 999
red star 1000 – 4999
green star 5000 – 9999
yellow shooting star 10, 000 – 24, 999
turquoise shooting star 25, 000 – 49, 999
purple shooting star 50, 000 – 99, 999
red shooting star 100, 000 – 499, 999
green shooting star 500, 000 – 999, 999
silver shooting star 1, 000, 000 or more

 

Alright! Now that you know a little bit about how eBay’s feedback and ratings system works, we’re going to show you the step-by-step process of how to leave feedback for buyers. Then we’ll walk you through some different ways to get “neutral” or “negative” feedback that you receive from buyers changed or removed from your account.

How to leave feedback for a buyer

  1. Go to www.ebay.com in your web browser of choice and log into your account.
  2. Move your cursor over My eBay in the top-right corner of the home page. A drop-down menu will appear; click Selling when it does.eBay Selling menu
  3. Scroll down until you see the Sold option under the “Sell” menu on the left-hand side of your “Activity” page and click it. This shows you all items that you have successfully sold. Click Awaiting Feedback in the menu across the top of the main window to further filter your listings by those that you haven’t left feedback for the buyer for yet. Then, find the item that you wish to give the buyer feedback for and click Leave Feedback.​Leave Feedback button
    (Image source: YouTube – PATEL VIRAL)
  4. Once you’re on the feedback form page, click one of the buttons under “Rate This Transaction” to give the item’s buyer a rating (remember that, as a seller, you cannot give “neutral” or “negative” ratings). Then, click in the box labelled “Tell Us More” and type in a short comment about the buyer’s involvement in the transaction. Finally, click the Leave Feedback button when you’re done.Buyer feedback form
    (Image source: YouTube – PATEL VIRAL)

How to change or remove negative feedback on eBay

Generally, there are three ways to get neutral or negative feedback that you receive as a seller revised:

  1. Submit a request for the buyer who gave you the neutral or negative feedback to revise it themselves.
  2. Report the buyer if you think that they have violated eBay’s buying practices policy.
  3. Have eBay automatically change or remove the feedback under certain circumstances.

How to request feedback revision on eBay

  1. Using your web browser of choice, navigate to www.ebay.com and log into your account.
  2. Move your cursor over your name in the top-left corner of the home page to make a drop-down menu appear. From this drop-down menu, select Account Settings.​eBay Account Settings menu button
  3. In the “My eBay Views” window on the left-hand side of your “Account Settings” page, click Feedback. Then, beside “Recent Feedback,” click Request Feedback Revision.Request revision of feedback button
  4. On the next page, click the check box beside the listing that you want the buyer to revise their rating for. Once the listing is selected, click one of the buttons below “Give the Buyer a Reason” to indicate why you want the buyer to revise their rating (if you select “Other”, click in the box that appears and type in a short explanation of why you’re requesting feedback revision for this listing). Then, click Send.Send request for feedback revision
    (Image source: YouTube – eBay)

A message will be sent to the buyer of the item that you requested feedback revision for, and they will have 10 days to either accept or decline your request. If they accept the request, they will re-submit a rating for the listing, which will replace their previous rating for that order. You should see this change on your “Feedback” page within 24 hours.

How to report a buyer for feedback policy violations

Hopefully, it won’t happen, but there may be times when buyers deal with you inappropriately by using feedback as a weapon. For example, they may leave “neutral” or “negative” ratings – or at least threaten to do so – in an attempt to pressure you to accept returns, issue refunds (especially before they have returned the item), lower your costs, or give them items that weren’t part of their original order. These are all violations of eBay’s feedback extortion policy.

In addition, a buyer can’t offer you money, items, or “positive” ratings in exchange for you giving them “positive” ratings. Buyers also can’t purchase multiple items (or use multiple different accounts to do so) for the sole purpose of leaving ratings that improve or damage your feedback score and/or detailed seller ratings. These are all violations of eBay’s feedback manipulation policy.

If you suspect that a buyer or bidder is doing any of these things to you, you should report them. Here’s one way to do that:

  1. Use your preferred web browser to go to www.ebay.com and log into your account.
  2. Scroll to the bottom of the home page. Under “Help and Contact,” click Resolution Center.eBay Resolution Center button
  3. Look for the “Help” window on the right-hand side of the eBay resolution centre page. There should be an option to Report a Problem with a Buyer; click it.Report a problem with a buyer on eBay
  4. Next, you will need to select the item whose buyer you wish to report. You can click the drop-down menu here to select to only view transactions completed within the last week, month, or three months. You can also click in the box labelled “Enter Item Number,” type in (part of) the item’s listing number, and then click Search to filter your results that way.Select item to reportWhen you find the listing number for the item whose buyer you want to report, click it.
  5. You will now be asked why you wish to report the buyer of the item you’ve selected. Click one of the buttons under “Next, Tell Us What Happened” to give your reason (in your case, it will probably be one of the first two options shown here).Complete buyer report form
    (Image source: YouTube – Evan’s Dropshipping Hub)Depending on your choice, a box may appear for you to further explain your issue with the buyer in question. If it does, click in it and type in as many details as you can about the specific problem that you’re having with the buyer that you’re reporting. When you’re all done, click Submit.

Your report will be reviewed, and if it is determined that the user violated eBay’s policies, they will remove the feedback and adjust your score accordingly.

When will eBay remove negative feedback that I get automatically?

There are some specific situations in which you won’t need to ask a buyer to revise or remove their feedback, or to ask eBay to step in and take action against a buyer whom you think has violated their feedback policies. Feedback may automatically be removed when:

  • a buyer hasn’t paid for the item they are leaving feedback for, and you have opened an unpaid item case against them
  • an issue with the order that feedback was left for is determined to be a direct result of a problem on the part of shipping agencies or eBay itself
  • it contains content not directly related to the sale in question, such as information that could be used to identify another user, language or links that encourage users to conduct business on other websites, or commentary on general world issues
  • it contains obscene material or language, such as adult content, identity-based discrimination, or threats of violence

 

Those are the basics of how to use eBay’s feedback and ratings system as a seller! With that, you’ve learned pretty much everything you need to know in order to sell things on eBay! Be sure to give our eBay buyer course a read if you want to know how to buy things as well!


How Do I Access My Money After I Sell Items on eBay?

Once you sell an item on eBay, you get paid for it! Congrats! But how do you actually access your money? Well, that depends on a few things: what payment options you’ve chosen to accept from buyers, how you’ve set up eBay to send money to you, and how experienced a seller you are. This lesson will explain the ins and outs of getting paid on eBay.com.

How to receive payment on eBay

Generally, people who buy your items will do so using a pre-authorized credit card or debit card. However, you can also offer the option for them to pay you from their PayPal account balances. In certain circumstances, you can even simply have the buyer pay you when they pick their order up.

Bank transfers, cheques, money orders, and payments from online payment services other than PayPal are generally not allowed as payment options. There are some exceptions, however, such as for certain categories of listings in eBay Motors, Business & Industrial, Real Estate, and Adults Only. Any other forms of payment not listed here are not allowed at all.

How can I change what payment options are available to buyers?

If you want to change how buyers can pay for items that they buy from you, start by logging into your eBay seller’s account. Then, move your mouse cursor over your name in the top-left corner of the home page, and then click Account Settings in the drop-down menu that appears.

eBay Account Settings

Once you’re on your “Account Settings” page, click Site Preferences in the “My eBay Views” box. Then, under “Selling Preferences,” click Show beside “Payment from Buyers,” and then click Edit (NOT the one beside “Use Sales Tax Table,” though). As a security measure, you will be asked to log into your account again.

Buyer Payment Settings menu

On the next page, under “PayPal Preferences,” you will see three check boxes that you can click to mark or unmark. If you want to allow buyers to pay for your items with their PayPal account balances, make sure the first and third ones are marked, as the second one just allows you to choose whether to tell sellers that you prefer that they pay you through their PayPal accounts.

Select options for buyer payment

Under “Payment and Pick Up Address,” you can fill out the text fields and select options from the drop-down menus to enter a street address. This will allow buyers the option to pick up items that they buy from you in person at this address (and pay you at the time).

You can also click the check box in this section to mark it if you are always going to have items picked up at this address. This will prevent you from being asked which pickup address to use whenever you list an item.

When you’re done making changes, click Submit.

How do I get paid on eBay?

eBay generally pays you for your sales depending on the options you select when you set up your eBay seller account and/or when you list an item for sale on eBay. They may send your funds to an Internet merchant account that you’ve set up through your bank, or they may add your money to your PayPal account balance.

Of course, there are some exceptions. Someone who buys your item may come to pick it up themselves instead of having it shipped to them, and they will pay you when that time comes. Also, depending on the category of merchandise you’re selling, you may also get paid directly via bank transfer, cheque, money order, or non-PayPal online payment.

If you want to move the money from your sales out of your PayPal account and back into your bank account – where you can get at it as cash or other tenderable forms, if you need to – we can show you quickly how to withdraw money from your PayPal account.

How long does it take to get paid on eBay?

When you’re a new seller, it usually takes about 3 days after a buyer receives their order from you before you get paid. Once your seller’s account fulfills certain conditions, however, you can start to get money from your sales immediately after a buyer finishes paying for one of your items.

The time it takes you as a new seller (or one with a “below standard” seller rating) to get money from selling an item depends largely on how you handle shipping the order. If you use a shipping label from eBay or PayPal, which automatically adds tracking information to your order, you’ll get paid about 3 days after your order is confirmed as delivered. The same timeline applies if you use a shipping label from a post office or major courier service, and then manually add tracking information to the order.

If you don’t provide tracking information for an order, but you mark the item as “shipped,” you’ll receive your money about a week after the latest estimated delivery date for the package. And if you don’t add tracking information to an order or mark it as “shipped”, you won’t get your money until three weeks after the buyer has paid for your item.

Basically, these policies make sure that all sellers develop good habits when it comes to fulfilling the items that they sell. This cuts down on scammers looking to just take the money and run.

What can I do to make sure that I get my money quickly?

There are two main things that you can do to make sure that you get the money from your sales quickly:

  1. Ship your packages promptly.
    Specify as short a handling time as you can, and try to ship your package within 24 hours of your buyer paying for it. It also wouldn’t be a bad idea to offer buyers at least one expedited shipping option on items that you sell.
  2. Provide tracking information for your packages.
    Ship with a postal carrier that allows for package tracking, and upload tracking information to eBay when you can. If you use eBay-branded shipping labels, this is done for you automatically, but you can also upload tracking information manually if you need to. At the very least, you should indicate that your package has shipped as soon as you can after shipping it.

For more guidance on how to ship your sold items efficiently, refer to our lesson on how to ship items on eBay.

What else may affect how quickly I get my money from eBay?

There are a number of different reasons why your selling money from eBay may be delayed, including:

  • your account has a “below standard” seller performance level
  • one or more buyers have unresolved cases against you
  • one or more PayPal users have unresolved disputes with you
  • your selling activity deviates from eBay’s guidelines for selling practices
  • you are selling items worth exceptionally high prices
  • you are selling items in a category that you haven’t sold in before
  • you are selling items in a restricted category (e.g. tickets, travel, gift certificates)

How can I check when I’m likely to get my money from any item I sell?

You can check when your money from any sale will likely be released to you by logging into your eBay account, moving your mouse cursor over My eBay, and clicking Selling in the drop-down menu that appears.

eBay Selling menu

Under the Sell category (click it if it isn’t expanded already), click Sold to see all items that you’ve sold. Near the bottom of each listing, beside “Estimated Funds Availability,” you’ll see the date that you will likely get the money from your sale.

Estimated funds calculator

How can I remove the delays on getting my money for being a new seller?

You’ll eventually be able to receive money from sales that you make immediately after the buyer pays for your item. This will generally happen once your seller account has fulfilled three criteria:

  1. It has remained active for at least 90 days since you sold your first item through it.
  2. You have made at least 25 sales through it.
  3. The sales that you have made through it have been worth at least $250 U.S. in total.

 

That’s about everything that you need to know about getting your money from eBay after you use it to sell an item. In our final tutorial, we’ll look at how to use eBay’s feedback and ratings system, including how to deal with negative feedback in the unfortunate event that you get some.


How to Ship on eBay

Once you’ve sold something on eBay, you have to find some way to get the actual item from you to your eagerly-awaiting buyer. That may sound simple, but there’s actually quite a bit of preparation involved, both before and after a buyer makes a purchase. In this lesson, we’ll outline some things that you should do to get the items that you sell on eBay.com ready for shipping, both before you even list them for sale on eBay and after you actually make a sale.

3 shipping tips before you list items on eBay

1. Have enough packaging supplies on hand to securely pack each item.

It’s generally not fun to sell something and then have to run around doing last-minute shopping because you can’t find a box that properly fits your item! Always make sure that you have a sufficient quantity of various types of packaging materials on-hand before you list items for sale. As a basic guideline, make sure that you have a box and enough packing supplies (bags, envelopes, tape, bubble wrap, plastic foam peanuts, etc.) for each item that you wish to sell.

You can order free co-branded boxes from the U.S. Postal Service and eBay. You can also buy packaging supplies from sellers on eBay, or branded materials directly from eBay. The U.S. Postal Service, FedEx, and U.P.S. also have packaging supplies for sale.

2. Pack your items carefully using well-fitting containers, plenty of cushioning materials, and the right kind of tape.

After you take any pictures that you need to in order to properly show off your item in its listing, pack the item before you list it. This saves you time when sending items off after they sell, which means that they reach their buyers faster, which generally leads to happier customers!

However, fast handling times mean little if your items arrive broken, defective, or missing! Here are some tips for how to pack your items properly.

  • Pack your items in boxes that are just slightly larger than they are. That way, you have room for packaging materials.
  • Put packaging materials (paper, bubble wrap, plastic foam peanuts, etc.) around your item in the box, and then close the box (but don’t tape it shut) and shake it. If you hear or feel the item inside the box shift, you should probably add more cushioning.
  • When taping a box shut, secure not only the opening of the box, but all other seams as well. To do this, use packaging tape, packing tape, or paper tape that is at least 2 inches wide. Do not use masking tape, cellophane tape, or any kind of string; these materials will usually not be strong enough to hold the box closed.

3. Calculate shipping costs, so you know how much you’ll have to pay and how much you want the buyer to pay.

Unless you plan to offer free shipping for an item, you will need to calculate how much you will pay a courier service to get the item to its buyer for you. This will help you get an idea of how much of the cost you should pass on to the buyer.

Measure the dimensions and weight of your package, and then plug them into eBay’s Shipping Calculator (you will need to log into your eBay account to use this) to see how much your package will cost to send through U.P.S. or the U.S. Postal Service. This will help you gauge how much you want to charge for shipping and handling when you list your items for sale.

How to combine shipping on eBay

A way to help your customers save money (and potentially become repeat buyers) is by offering combined shipping discounts. This allows them to pay reduced shipping costs if they buy multiple items from you at the same time (or within a short amount of time). You can set your account to do this automatically, or you can do it manually if a user has bought some of your items but hasn’t paid for them yet.

To combine shipping automatically:

  1. Go to www.ebay.com and log into your account.
  2. Move your mouse cursor over your name in the top-left corner of the page to make a drop-down menu appear, and then click Account Settings.eBay Account Settings
  3. Once on your settings screen, click Site Preferences in the left-hand box. Then, under “Selling Preferences,” click Show beside “Shipping Preferences” and then click Edit beside “Offer Combined Shipping and Payments.”Edit shipping preferences
  4. To offer combined shipping discounts, you must first offer combined payment options. Click Edit below “Combined Payments” to make a window pop up. Click the check box within the window to enable combined payments, and then click the drop-down menu below it and select what time frame buyers have to purchase multiple items from you in order to be eligible for combined payments (3, 5, 7, 14, or 30 days). Then click Next.Set up paymentsOn the next screen, click the drop-down menu and select whether you want your combined shipping discounts to apply to items listed in U.S. dollars or ones listed in your local currency. Then click Save.
  5. You can now click Create underneath “Flat Shipping Rule”, “Calculated Shipping Rule”, or “Promotional Shipping Rule” and follow the on-screen instructions to create guidelines for when you will apply discounts to combined shipping, and how big those discounts are. Click Next to advance to the next screen, and click Save when you’re done.Set rules for shippingOnce you’ve made any of these rules, click Edit below them to change them.

To combine shipping manually:

  1. Go to www.ebay.com and log into your account.
  2. Move your mouse cursor over My eBay in the top-right part of the page. This will make a drop-down menu appear; select Selling from it.eBay selling activity
  3. Click the Sold option under the “Sell” heading in the left-hand menu, and then click the Awaiting Payment header in the main activity window.View sold items awaiting payment
  4. Click the Send Invoice link beside any item that a buyer has purchased but hasn’t paid for yet.
  5. A list will appear containing all items that a particular buyer has bought but hasn’t paid you for yet. Click the check boxes beside each item to select or deselect it. Then, enter the shipping & handling charges and/or sales tax that you wish to apply to the combined order, select what payment methods you will accept, and then (optionally) write a message to the buyer. Finally, click the Send Invoice button.

How to ship items on eBay after they sell

Step 1 – Print and attach a shipping label to your package from your post office, a courier service, or eBay.

The first thing that you need to do after one of your items sells is to print a shipping label for your package and affix it to the container. You can do this at your local post office, or you can do it online at the websites of many of eBay’s supported couriers (U.P.S., FedEx, U.S. Postal Service, etc.). However, the easiest way to do it is to print your shipping labels right on eBay; it’s free, too!

To print eBay shipping labels:

  1. Go to www.ebay.com and log into your account.
  2. Move your mouse cursor over My eBay in the top-right part of the page. This will make a drop-down menu appear; select Selling from it.View selling activity
  3. Click the Sold option under the “Sell” heading in the left-hand menu. Then, find the item that you want to print a shipping label for, click the More Actions drop-down menu beside it, and click Print Shipping Label.
  4. Click the “Carrier” drop-down menu and select which courier company you will be using to send your package. Then, click the “Service” drop-down menu and select which priority of shipping method you will use.(NOTE: If you select U.P.S., you may be taken to PayPal; follow the on-screen instructions that you are given.)
  5. Enter or correct any information about the package that you need to, including its weight, dimensions, destination address, and return address. Then, select any additional shipping services that you need (which may result in fees), and then click Print Postage Label.
  6. Make any other selections that you need to, and then click Print.

Once your shipping label is printed, attach it to your package with tape or built-in adhesive.

Step 2 – Get your package to where it can be shipped, and ask if tracking information is available for it.

Once your item is fully packed, it’s time to see it off. Take it down to your local post office or courier service branch, and have them print and apply a shipping label for it (if you haven’t done this yourself already). Then, hand it off to them for delivery.

Be sure to ask for a tracking number (if one is available); we’ll explain why in the next step.

Step 3 – Go back to eBay and add tracking information to the order, or at least mark it as “shipped.”

There’s one last thing that you should do after you’ve handed off your package to the post office or courier service for delivery, and that’s update the buyer on the status of their order. This isn’t totally necessary, but it’s generally considered good business practice to allow your customers to know how close they are to receiving what they buy from you.

There are two ways to do it: add tracking information to the order (so that the buyer can trace approximately where their package is), or mark the order as “shipped” (so at least the buyer knows their package is on its way).

If you printed the shipping label on your package through eBay (which we provided instructions for doing in step 1 of this section), then a tracking number will automatically be added to your package for you when one becomes available. That means you can skip this step completely; you’re done shipping!

If you didn’t print your package’s shipping label on eBay, you can add tracking information to the order manually. This is why we recommended that you ask the post office or courier service for a tracking number in step 2 of this section.

To manually add tracking information to an order:

  1. Go to www.ebay.com and log into your account.
  2. Move your mouse cursor over My eBay in the top-right part of the page. This will make a drop-down menu appear; select Selling from it.View selling activity
  3. Click the Sold option under the “Sell” heading in the left-hand menu. Then, find the item that you want to add a tracking number for, click the More Actions drop-down menu beside it, and then click Add Tracking Number.
  4. On the next page, enter the tracking number for your item in the appropriate box. Then, click in the box marked “Carrier” and type in the name of the courier service that you are shipping with. Finally, click the Submit button.

If you don’t have a tracking number for your item (perhaps because the courier that you are shipping with doesn’t support package tracking), you can still let your buyer know that their order is in transit. You can do so by marking the status of the order as “shipped.”

To change the status of an order:

  1. Go to www.ebay.com and log into your account.
  2. Move your mouse cursor over My eBay in the top-right part of the page. This will make a drop-down menu appear; select Selling from it.View selling activity
  3. Click the Sold option under the “Sell” heading in the left-hand menu. Then, find the order that you want to change the status of, click Change Status, and then click Shipped.

How eBay international shipping works

If someone in a country outside your own buys an item from you on eBay, the rules for shipping are a little bit different. Fret not, though, because your item may very well be eligible for eBay’s Global Shipping Program. This basically lets you drop off your package at a local shipping centre, and then the rest of the international shipping and customs legwork is taken care of for you! Click here for more information on eBay’s Global Shipping Program, including eligibility requirements.

If you or your items are not eligible for the Global Shipping Program, or you otherwise choose to opt out of the program, then there are some additional things to consider when shipping items sold on eBay to international destinations. Learn more information about alternative international shipping on eBay.

 

That’s pretty much everything that you need to know in order to ship things that you sell on eBay! Next up, we’ll take a look at how you get paid for your eBay sales!


How to Manage Your eBay Listings

Now that you know how to list items for sale on eBay, you’re going to want to keep an eye on your listings. You’re going to want to know things like how many people are bidding on your item up for auction (and how much), when you make a fixed price item sale, and how to make changes to your listing if you need to. This lesson will show you how to do all of that and more.

Managing your listings on eBay

Viewing your selling activity

To start managing your selling activity on eBay, go to www.ebay.com in your web browser of choice and log into your account there. Once you’re logged in, move your mouse cursor over My eBay in the top-right corner of the home page. This will make a drop-down menu appear; click Selling when it does.

eBay Selling menu

This will take you to a page where you can see a summary of your selling activity. This includes your seller performance level, any monthly selling limits you have on your account, and so on.

You can use the “Sell” menu along the left-hand side of the page to view your listings on eBay of various statuses. For example, click Active to see all items that you currently have for sale.

View Active Listings on eBay

Managing your active listings

You can click on the options across the top of the main box to filter the listings you see by their specific statuses. You can also click the drop-down menu labelled “Format” and select an option to filter your listings based on what selling format you selected for them (see our article on eBay selling formats for more information). Furthermore, you can click the drop-down menu labelled “Sort” in order to re-organize your listings by various criteria (such as listing date, expiry date, price, selling format, quantity, etc.).

Filter eBay Active Listing

Further down the page, you can see your actual items for sale, as well as various pieces of information about them. These include: listing titles, listing numbers, listing types, reserve prices (if you’ve set any), any notes that you’ve written, item prices (including highest bids and shipping costs), counts of how many people have looked at/are watching/have bid on your listing, and remaining durations of your listings.

Options for Active Listings

You can click the check box beside an item to select it and then click one of the buttons at the top or bottom of the page (or else just click the More Actions drop-down menu beside the item) to manage that listing in various ways. Some of your options include:

  • Add Note – adds additional information to the listing that only you can see. You might use this, for example, to remind yourself that the item needs to be cleaned before you pack it, or that it needs special packaging. Simply type a note of up to 255 characters and then click Save.
  • Edit – allows you to change information on your listing related to your item. Follow our tutorial on how to list items on eBay (here), beginning at step 5 of the “How to List on eBay” section.
  • Sell Similar – creates a new listing for an item in the same selling category as the one you selected. This time, begin at step 4 in the “How to List on eBay” section of our lesson on how to create listings.
  • Add to List – adds the item to a Watch List or Wish List.
  • End – removes the item from eBay before it sells or its listing duration expires. Our lesson on how to delete a listing on eBay explains when you can end a listing, as well as the possible consequences of doing so.

Managing your items that have sold

If you click Sold under the “Sell” menu, you can see items that you’ve already successfully sold. Some information here is different than in your active listings, such as your item’s listing expiry date being replaced by its date of sale, as well as the addition of a package tracking number (if one is available). One of the most important new things to pay attention to, however, is the set of status icons on the far right side of each listing.

Status of sold items

These status icons get changed or coloured in from their greyed-out forms as parts of the transaction are completed. From left to right, they generally represent:

  • The buyer having been invoiced for their purchase
  • The buyer having paid for their order
  • The seller having shipped the item
  • The seller having left feedback for the buyer
  • The buyer having left feedback for the seller

A full legend of what the different status icons on your “Activity” page mean can be found on the left-hand side of the page, if you scroll down far enough. It looks like this:

Icon meanings

Like with your active listings, you can click the check box beside a sold listing to select it and then click one of the buttons at the top or bottom of the window (or just click the More Actions drop-down menu and select an option) to perform various functions on your listing. Two in particular that we’ve highlighted here are:

  • Print Shipping Label – allows you to set up and print a free shipping label that you can affix to your package. It also automatically adds a tracking number to your package, too!
  • Add Tracking Number – lets you type in a tracking number for your package if you’ve already printed a shipping label somewhere else (i.e. from a postal service).

Items for sold actions

Other actions that you can take include sending invoices for unpaid items to your buyers (which you can group together to offer combined shipping discounts) and changing the transaction status of the item (so that a buyer knows that it has been shipped).

Managing unsold items

In the event that one of your listings expires without the item being sold – which, unfortunately, can happen – it will end up in the Unsold category of your “Sell” activity menu. Click it to see all of your items that didn’t end up selling.

Actions for unsold items

Like with listings of other selling statuses, you can click the check box beside an unsold listing to select it and then click one of the buttons at the top or bottom of the window (or click the More Actions drop-down menu and select an action from there instead) to do something with it.

The main function that we’ve pointed out here is the Relist function. This allows you to create another listing that, by default, has the same parameters as the listing you selected. You can, however, edit these parameters as you normally would; we outlined the process for doing so in our lesson on listing items on eBay, starting with step 5 of the “How to List on eBay” section.

 

There! Now you know how to follow and manage your listings on eBay. Next up, we’ll have a lesson on how to control who bids on ­– or buys – your eBay wares. Or, if you’ve already made a sale and are wondering what you should do next, head on over to our tutorial on how to ship on eBay. It will teach you everything you need to consider and do to get your item packaged and ready for its big send-off!


How to Block a Bidder on eBay

Though eBay has systems and policies in place to limit dishonest buying, there are certain times when you may not want to sell your items to certain users anyway. They may live in countries that you don’t want to (or can’t) ship to. You may catch them engaging in potentially shady buying practices. Or they may already have penalties on their account.

Fortunately, you’re allowed to set general controls on who can buy or bid on items that you’re selling on eBay.com. You can also block specific users from buying or bidding on your wares, and you can even designate buyers whom you trust as exemptions to the buyer restriction rules that you set. And, if all else fails, you can cancel a purchase, bid, or accepted price offer that a buyer has made on one of your items (in certain situations). This tutorial will show you how to do all of these things.

What are eBay Buyer Requirements?

“Buyer Requirements” are a set of filters that you can use to automatically prevent buyers who fail to meet certain criteria from buying or bidding on anything that you sell. This saves you the trouble of having to having to block each individual buyer whom you don’t want to deal with one-by-one.

We should warn you, though, against setting up “Buyer Requirements” that are too numerous or too strict. This may end up severely shrinking the pool of people who are able to potentially buy your wares, which can make it difficult to sell your items at all. This can be especially problematic if you’re just starting out selling and don’t have an established client base yet.

To set up Buyer Requirements:

  1. Open your web browser of choice and navigate to www.ebay.com. Once there, log into your account.
  2. Move your mouse cursor over your name in the top-left corner of the home page. A drop-down menu should appear; select Account Settings from it.eBay Account Settings
  3. Once you’re on your “Account Settings” page, click Site Preferences in the “My eBay Views” box. Scroll down to “Buyer Requirements”, click Show, and then click Edit.Buyer Requirements options
  4. On the next page, you can click the check boxes and drop-down menus to set the parameters for users whom you do not want buying or bidding on your items for sale.Select Buyer RequirementsOptions for blocking users include those who:

    – do not have a PayPal account
    – have received 2 to 5 unpaid item strikes in the last 1, 6, or 12 months
    – do not live in a location that you ship to
    – have received 4 to 7 Buyer Policy violation reports in the last 1 or 6 months
    – have a Feedback score lower than -1, -2, or -3
    – have bought or bid on 1 to 10, 25, 50, 75, or 100 of your items in the last 10 days*

    (*You can restrict this filter to users who have a Feedback score lower than 5, 4, 3, 2, 1, or 0.)

    You can also choose to apply these restrictions to any listings that you currently have active (though this won’t affect bids already placed on them) in addition to any future listings that you create. In addition, you can choose to prevent any users whom your restrictions would block from even contacting you over eBay. When you’re done, click Submit.

Blocking or unblocking individual bidders/buyers

If a buyer or bidder has caused (or is causing) you problems, but is somehow still slipping through your “Buyer Requirements” rules that you set, you can block them individually. Simply type their user name into your “Blocked Bidder/Buyer List”, and they’ll be unable to buy or bid on anything that you sell. They also won’t be able to contact you over eBay. You can block up to 5000 individual users at once.

To block or unblock a bidder or buyer on eBay:

  1. Follow steps 1 through 3 in the “How to Set eBay Buyer Requirements” section above.
  2. Under the “Buyer Requirements” heading, click Buyer Requirements Exemption List.Buyer Requirements Exemption List button
  3. When you reach the buyer and bidder management page, under “Blocked Bidder/Buyer List,” click Add an eBay User to My Blocked Bidder/Buyer List.Edit blocked bidder list button
  4. On the next page, click in the box labelled “Blocked Bidder/Buyer List” and type in the email addresses or user names of people whom you’d like to block from buying or bidding on your items for sale. Be sure to separate each user name or address with a comma, like in the example below. You can also erase users from the list if you don’t want to block them anymore. Click Submit to finalize your changes.Add or remove blocked bidders form

Exempting individual bidders/buyers from your Buyer Requirements

Even if you have set up general restrictions on who can bid for or buy your items for sale, you may trust certain bidders or buyers enough to let them buy from you anytime. In this case, you can set them up to be able to buy or bid on your wares even if they don’t meet your Buyer Requirements (at least at the time).

To add or remove a user on your Buyer Requirements Exemption List:

  1. Follow steps 1 and 2 in the “How to Block/Unblock Individual Bidders/Buyers” section above.
  2. This time, when you get to the buyer and bidder management page, click Add a Buyer to My Buyer Block Exemption List under “Buyer Block Exemption List.”Edit buyer exemption list button
  3. The process of adding or removing eBay users on your Buyer Requirements Exemption List is similar to what it is for your Blocked Bidder/Buyer List. Simply click in the box labelled “eBay Members Exempted from Your Buyer Requirements” and type in the email addresses or user names of the people whom you want to be able to ignore your Buyer Requirements.Add a user to the exemption listMake sure to separate each user name or address with a comma, a semicolon, or a blank space, like in the example above. And, again, you can erase users from the list if you no longer want them to be exempt from your Buyer Requirements. When you’re finished making changes, click Submit.

How to cancel a bid on eBay as a seller

Sometimes, a buyer may ask you to cancel their bid on one of the items that you’ve put up for auction (see our article on how to cancel a bid on eBay as a buyer to learn when they have a legitimate reason for doing so). Other times, you may have your own reasons for wanting to cancel a bid on an item that you’re auctioning off. For example, you may not be able to verify the identity of a seller, or you may be planning on ending your listing early.

To cancel a bid for one of your items up for auction, click this link and log into your eBay account (if you haven’t already done so). Then, enter your listing ID number, the user ID of the bidder whose bid you want to cancel, and the reason you want to cancel the bid. Finally, click Cancel Bid.

 

Well, that’s about everything that you need to know in order to keep unwanted buyers or bidders off your back on eBay. Next, we’ll talk about what you should do once you do find a buyer that you like and are ready to ship an order on eBay.